Improve the customer experience and expand your market with automated assessment of travelers’ pre-existing conditions.

Customers today expect to buy travel insurance quickly that covers all their healthcare needs overseas. But traditionally, pre-existing medical conditions have been excluded from coverage, leading to complicated, confrontational, and drawn-out claim processes. How can you underwrite travel insurance for pre-existing conditions at point of sale?

Inform your underwriting with the Travel Black Box

The Travel Black Box automates the assessment of pre-existing conditions, enabling insurers to get a full view of a customer’s medical risk and make underwriting decisions with speed and precision. The Travel Black Box can be seamlessly incorporated into the sales process, and customers’ responses to simple, carefully worded questions result in a relative risk score that can be used for underwriting and pricing.


Benefits of using the Travel Black Box

A strong history of innovation

We’ve worked with insurers to automate the assessment of pre-existing conditions since 2000. In 2018, the Travel Black Box was responsible for the successful completion of more than 21 million risk assessments.

Robust analytics

The analytics in the Black Box have been developed and refined since 2000 by experts in medical risk assessment, based on an understanding of the natural progression of medical conditions and claim costs. The data set and algorithms are updated regularly.

Easy to implement

The Black Box is easy to implement through an application program interface (API) or widget plugin solution.

Understand your claims

The Black Box uses consistent medical codes (ICD 9 and 10) to identify pre-existing conditions. These codes can help match pre-existing conditions to claims.

For more information:


e-Training Login

Call Us:

Australasia: +61 7 3532 4555

Hong Kong: +852 9453 5325

North America: +1 800 888 4476

Singapore: +65 6249 0700

UK and Europe: +44 20 8481 7765