Traditional ways that property insurers conduct home inspections, usually after coverage is bound, can be intrusive for customers, costly for the company, and time-consuming all around. A completed inspection may still miss valuable information, and the experience may not align with rising consumer expectations for easy, digitally enabled interactions.
OneXperience™ from Verisk is designed to streamline engagement with policyholders throughout the insurance cycle from quote to renewal. It can help improve operational efficiencies and reduce the cost and time associated with traditional inspections.
This tool is built on shared technology with our ClaimXperience® platform, already used by many insurers in claim settlement. The nimble common architecture of our platforms enables workflow integration from quote to claim. Policyholders can share and upload photos, videos, and other inspection-related materials via a mobile app.
The OneXperience customer collaboration tools include instant messaging and shared calendars to enable easy, two-way communication and help maintain touchpoints over time. Uses for these tools extend to customer collaboration at multiple points of engagement, including reinspection upon renewal. The solution also enables insurers to consolidate and organize inspection documentation at the customer level.