Medical Records

Order, track, and retrieve medical records electronically with Decision Net®. The service can help you lower your claims-handling costs and streamline your workflow. Plus, you get the convenience of ordering records through ISO ClaimSearch® — your comprehensive service for reporting and processing claims.

Fast, accurate records

The Decision Net medical records service uses an online order-and-retrieval process to provide timely, cost-efficient medical information — including x-ray reports and medical bills. The process complies with the Health Insurance Portability and Accountability Act (HIPAA). When you submit your request through Decision Net, our system immediately screens orders for HIPAA compliance and other requirements. Then we work with the relevant medical provider to secure the records you need.

We use an active database of more than 750,000 providers, including:

  • hospitals
  • clinics
  • physicians
  • chiropractors
  • dentists
  • pharmacies
  • radiologists

Decision Net provides real-time updates in the Status & Results section of Decision Net. You can even send and receive notes from the system — accelerating the release and processing of records.

Once the provider supplies the requested records, the system digitizes and encrypts the files. You can then download the records from Status & Results. You can also take advantage of an optional service that will archive the records for long-term storage.

Consolidated monthly billing

ISO pays provider fees up front for you, saving you the cost of issuing checks every month to multiple providers. We can also consolidate all orders from one user, office, or company into a single bill each month.

Get started now

Find out how you can access Decision Net with no commitment required.