Liveboards: A Window on Company Activity and Usage in ClaimSearch

July 16, 2026 / 3 min read

In today’s business environment, real-time insight into company activity is essential to maintain productivity and identify trends and potential compliance concerns. Liveboards in Verisk ClaimSearch® are interactive, up-to-date tools that provide timely visibility into activity and usage across your organization.

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Company-level monitoring

Liveboards provide leadership with a comprehensive view of key metrics, including claim submissions by line of business, claim rejections, data contributions, spending trends, and more. Reviewing one or more Liveboards can help identify reporting trends, discover inefficiencies, and reveal opportunities to improve in areas an organization may find challenging.

Organizations may need to monitor whether claim volume by line of business is tracking as expected. For example, if a recent catastrophe event generated significant losses but recorded claim volume remains very low, a programming issue may be preventing submissions to ClaimSearch.

Reviewing a Liveboard to confirm correct reporting of total loss vehicle claims can help support accurate compliance reporting. Liveboards can also help identify gaps in claim data. Many optional claim fields influence match rates and can increase the impact of optional Verisk Anti-Fraud products.

Office- and user-level monitoring

Leadership often needs to go beyond high-level metrics and examine activity at a more granular level. Verisk Liveboards make it easy to filter from group to company to office to user. If an area for improvement is identified at the company level, it’s easy to quickly drill down to determine whether it’s concentrated within a specific office or even tied to a specific user.

Managers can use this detail to track productivity and identify disparities. For example, if a relatively new claim adjuster has a very high volume of searches in Claims Inquiry¹ or Research Hub², while a seasoned adjuster with a heavier caseload has a lower search volume, that difference may warrant review.

Additional uses of Liveboards

Some Liveboards help identify important Claim Alerts, track usage within Compliance Solutions, and monitor activity in optional products such as Claim Scoring³, Digital Media Forensics⁴, and Research Hub². For Claim Alerts, the Liveboard shows the specific alert attached to a match report so teams can review internally whether it was handled appropriately—for example, whether a vehicle recovery was processed correctly or whether the special investigation unit (SIU) was notified of prior SIU involvement on a claim. When organizations subscribe to optional Anti-Fraud products, it’s important to actively monitor usage and evaluate how this data is incorporated into claim investigations.

Key benefits of Liveboards

Real-time activity: Immediate visibility into an organization’s activity supports proactive management instead of reactive problem-solving.
Transparency: Users with access to the appropriate Liveboards can view relevant information whenever they need it, without waiting for reports to be generated.
Improved decision-making: Data-driven insights help support better decisions related to claim reporting and service usage.
Filtering: Users can filter the data in multiple ways based on their needs and save customized Liveboard views for future use.
Ease of use: Key performance indicators highlight key data at the top of the Liveboard, with additional details available throughout the rest of the dashboard. Many Liveboards also have training modules available in the My Learning Center tile.
Access control: Organizations control access to most Liveboards through the access groups they create.

Through daily user support, monitoring, and research activities, the Verisk Anti-Fraud Claims Solutions team has seen how clients benefit from strategically using Liveboards. The days of relying on static monthly reports that lacked real-time data and flexible filtering are long gone.

Learn more about how Verisk’s comprehensive solution suite is designed to help detect fraud faster.

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[1] Claims Inquiry is an investigative tool for performing customized searches in the ClaimSearch database for a company’s previously submitted claims.

[2] Research Hub provides access to a vast array of public record data to help fill in missing pieces and verify information for claims reporting or investigations.

[3] Claim Scoring^TM uses advanced AI and machine learning to help flag claims that may need a closer look. By applying predictive analytics and real-world fraud scenarios, it gives SIU teams valuable context to better understand model results.

[4] Digital Media Forensics helps identify digital fraud quickly and reliably using advanced AI-powered media analysis.