A Conversation With Greg Alling: Leading the Next Chapter of Verisk Casualty Solutions

November 5, 2026 / 6 min read

If you run a casualty claims operation, Greg Alling has likely faced the same pressures you do. Before becoming president of Verisk Casualty Solutions, he spent over two decades at top 10 carriers, managing claims teams and rolling out the tools adjusters need to do their job well. He then spent eight years at CCC Casualty, where he built joint solutions with Verisk.

That background shapes what clients can expect from him in his new role: a client-driven product roadmap and responsible guardrails for any AI-supported decisions. A few weeks in, he talked with us about the pressures on casualty claims teams and how Verisk can help meet them.

Greg-Alling

Key takeaways

Plaintiff firms of every size now use AI tools to build injury claims, and Alling sees shared industry data as part of the answer.
He wants more Verisk solutions to surface while adjusters are making decisions.
Responsible AI, in his view, starts with customer-led product discovery and ends with decisions carriers can defend.
His first priority is learning how clients use Verisk solutions and understanding the ways in which we can improve that experience.

This interview has been edited for length and clarity.

What attracted you to Verisk Casualty Solutions?

I’ve been a Verisk advocate for nearly 20 years. On the carrier side, I moved from managing claims teams into a process role, rolling out the tools adjusters used every day. That included Verisk solutions at multiple top 10 carriers.

At CCC, I saw firsthand the value of partnership with Verisk. By integrating our medical bill review results directly into Verisk’s general damages tool, we eliminated extra steps for adjusters and made the overall claims workflow simpler and more efficient.

I also liked how Verisk approaches AI. Some companies chase it without asking customers what problem needs solving. Verisk filled this role with a claims person, which tells me our work will start with the client’s problem.

What have you learned inside Verisk that you couldn’t see from the outside?

The reach. I expected the depth in casualty, but I didn’t fully appreciate how broadly Verisk extends across the insurance ecosystem, from underwriting to catastrophe modeling. In one way or another, Verisk touches nearly every insurer.

For clients, that reach creates a tremendous opportunity. We’re already connecting capabilities across Verisk, such as bringing anti-fraud analytics into casualty claims workflows, and we continue to expand how insights from across the enterprise can help adjusters make better, more informed decisions.

Which casualty claims challenge is the industry underestimating?

How fast the plaintiff side is adopting technology. I don’t use the word “astronomical” often, but it fits. I’ve seen new agentic AI platforms, systems that carry out multistep tasks on their own, built specifically for personal injury firms. Litigation funders and private equity firms are investing in the companies behind these platforms.

Some tools exist mainly to make a case bigger. They suggest which doctor to see and which symptoms to document. And a solo attorney can now afford them.

The answer has to be collective. More carriers are willing to contribute data to shared databases, and Verisk can help build that counterweight. Injured people should be paid every dollar they’re owed. Paying beyond that raises costs for every policyholder.

Where can analytics and AI improve casualty claims outcomes?

AI lets us handle complexity that used to be out of reach. A casualty claim pulls in doctors, attorneys, venue, and treatment history, and making sense of it once took years of experience. AI can surface those connections and insights for newer adjusters.

Verisk already puts analytics in the adjuster’s workflow. I want more of them to surface in real time, while the adjuster is making the call. Picture an alert noting that an injury like this one is rarely accepted as related to this type of accident. Or picture a carrier spotting a costly treatment trend in one state while claims are still open. This type of information fuels more informed decision-making by the adjuster. Today, that pattern often surfaces after the money is already paid.

What does responsible AI look like in liability and workers’ comp claims?

Carriers have good reasons to be cautious. In liability and workers’ compensation claims, an AI mistake can become a bad-faith claim or a class-action lawsuit. Responsible development starts with deep product discovery alongside customers.

Testing goes beyond technical quality assurance. Verisk nurses, attorneys, and former claims professionals review whether an AI answer is accurate and complete enough to act on.

Traceability matters, too. If a plaintiff attorney argues that AI made the decision, the carrier should be able to show where the adjuster reviewed and agreed. Carriers should have visibility into how often adjusters review and validate the insights surfaced by AI-generated outputs, including summaries of medical records.

Medicare compliance is a strong use case. Medicare Set-Aside (MSA) reviews follow patterns in what the Centers for Medicare & Medicaid Services (CMS) accepts and denies. With a large volume of past cases to learn from, AI can shorten turnaround and improve adjuster efficiency.

How will Verisk’s strengths evolve to meet insurers’ changing needs?

Verisk is already embedded with carriers, and building on existing integrations makes new solutions easier and faster to adopt. That especially matters when a carrier’s development team is booked two years out.

Clients want our solutions to work together even more closely inside their claims systems. We’re working toward a more unified experience, where adding a Verisk capability doesn’t require a new integration.

What does a successful partnership between a technology provider and an insurer look like?

Trust comes first. Insurer executives are looking for competitive advantage, and an underperforming solution can’t give them that, no matter how strong the relationship is. Carriers judge us on how the system performs and how quickly work turns around. They also look at the quality of outcomes and whether their feedback shows up in the product.

Relationships are still important. They can open a conversation or help resolve an issue. But a long-term partnership depends on the product delivering year after year.

What do you most want to learn from clients?

First, how they use our solutions today. One carrier may apply a tool only to simple injury claims with a month or less of treatment, while another runs fractures and back injuries through it. I want to help clients see what best-in-class use looks like and what it means for their results.

Second, which emerging problems they want help solving, and whether they’d rather handle them in-house or with a partner. Those answers should shape what we build.

What claim changed how you think about this work?

Early in my career, I became the first adjuster at my company to take a case to verdict in New England. That courtroom changed how I saw claims, and I later had my own adjusters attend trials.

In front of a judge and jury, the credibility of everyone from the claimant to the treating doctor outweighs nearly everything else. A sympathetic grandmother who missed a family holiday plays very differently in court than the policy language suggests. Adjusters who never see that can miss the human side of a claim.

It’s December 2027. What would show this next chapter is working?

More partnerships and integrations. If we call ourselves an ecosystem in casualty, we have to act like one.

I’d also point to broader adoption. Some Verisk solutions are part of the culture at several top 10 carriers, and I want that engagement across the market, from regional carriers to national ones.

Honestly, though, December 2027 is a long way off for me. I expect progress well before then.

Continue the conversation

One sign Alling is all in: Within weeks of joining, he put a Verisk vanity plate on his car.

He’s spending his first months meeting with clients and wants to hear what your claims organization needs next.

Connect with your Verisk account team or reach out to us at casualtysolutions@verisk.com to continue the conversation.