ClaimXperience System Requirements

Policyholder collaboration

Requires a current Internet browser with Active (ActiveX) Scripting and cookies enabled.

Adjuster video collaboration

For the best online experience, we recommend:

• Google Chrome version 91 or newer
• Firefox version 89 or newer
• Microsoft Edge version 90 or newer

Video collaboration for the policyholder - app download

Policyholders must use an iOS or Android device with the following:

iOS

• iOS 13 or later
• Compatible with:
• iPhone 6S and newer
• iPad Pro (all models)
• iPad 2017 and newer (all models)

Android

• Android 7 or later
• Rear-facing camera

Video collaboration for the policyholder - mobile web browser

Policyholders must use an iOS or Android device with the following:

iOS

• iOS 12.2
• Safari

Android

• Android 6.1 (Marshmallow) or later
• Google Chrome for Android (latest release version)

To maintain a stable video connection for a live call, we recommend a dedicated download speed of 350kb/s and a dedicated upload speed of 350kb/s