Kathryn Gaddy Hyatt is Director of Product Management at Verisk and has more than 25 years of experience in the insurance industry, including the past seven years with Verisk. She began her career as an adjuster with State Farm, handling everything from drive-in claims to high-severity and catastrophic claims, before transitioning into technology and project leadership roles driven by her passion for process improvement, training, and organization. Throughout her career, Kathryn has remained focused on delivering positive customer experiences and developing solutions designed to better support both customers and claims professionals. You may contact Kathryn at kathryn.hyatt@verisk.com.
5/18/2026 - 8 min read
This article unpacks the data behind both pressures and explores how AI-powered analytical tools are helping liability claims leaders close that gap, delivering consistent, high-quality outcomes even as demands continue to rise.