Kathryn Gaddy Hyatt specializes in casualty claims operations, claims technology, and process improvement, with more than 25 years of experience in the insurance industry. As Director of Product Management at Verisk, she helps develop solutions that support claims professionals, improve operational efficiency, and enhance the customer experience. Her expertise is grounded in hands-on claims experience, including drive-in, high-severity, and catastrophic claims, as well as years leading technology and process transformation initiatives. You may contact Kathryn at kathryn.hyatt@verisk.com.
5/18/2026 - 8 min read
This article unpacks the data behind both pressures and explores how AI-powered analytical tools are helping liability claims leaders close that gap, delivering consistent, high-quality outcomes even as demands continue to rise.