Get the help you need from the eService Center, open 24 hours a day. Access a database of over 1,700 documents, videos, product tips, and more. Updated frequently, the eService Center provides content by product categories, helping users get the assistance they need quickly and easily.
Need to chat with a customer support specialist? Our knowledgeable specialists are available 24/7 (except Christmas Day and New Year’s Day) to assist in real time. Online chat support is included with your subscription and is available via your web browser at the eService Center.
You can call a Verisk property estimating customer support specialist for an additional fee of $20 per case. Phone support is open from 6 a.m. to 6 p.m. Mountain Time, Monday – Friday (except Christmas Day and New Year’s Day). Call 1-800-710-9228.
Contextual help is automatically displayed in Xactimate and XactRemodel (when enabled).
If you still need answers or need troubleshooting help, log into the eService Center and click "27/4 Online Support."
Telephone support is the least efficient method for delivering and receiving assistance, requiring longer wait times, limited hours, more intensive resources. The $20 charge ensures that high-quality support is given over the phone while keeping wait times as short as possible.
The eService Center, on the other hand, has reduced wait times, around-the-clock assistance, and free live chat and email support. In addition, online chat and email support include a record of the communications for future reference.
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At the bottom of any Answer Center document, you may indicate that you would like to speak with a support technician and proceed. Once you do so, a feedback window where your comments can be submitted will appear.
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You will soon be redirected to the 3E website. If the page has not redirected, please visit the 3E site here. Please visit our newsroom to learn more about this agreement: Verisk Announces Sale of 3E Business to New Mountain Capital.