Verisk Property Estimating Support
Online Support
Phone Support
FAQ
24/7 eService Center
Get the help you need from the eService Center, open 24 hours a day. Access a database of over 1,700 documents, videos, product tips, and more. Updated frequently, the eService Center provides content by product categories, helping users get the assistance they need quickly and easily.
Need to chat with a customer support specialist? Our knowledgeable specialists are available 24/7 (except Christmas Day and New Year’s Day) to assist in real time. Online chat support is included with your subscription and is available via your web browser at the eService Center.
Phone support
You can call a Verisk property estimating customer support specialist for an additional fee of $20 per case. Phone support is open from 6 a.m. to 6 p.m. Mountain Time, Monday – Friday (except Christmas Day and New Year’s Day). Call 1-800-710-9228.
FAQs
- Visit the eService Center page
- Sign in using the same ID and password you currently use to access XactAnalysis and/or Xactimate. If you don't have an ID, select "CREATE ACCOUNT." If you don't remember your ID or password, select "Forgot your ID or Password?" and follow the instructions.
- If prompted to select an account, click Login. This will take you to the eService Center's main menu.
- Log into the eService Center.
- Click on the 'Chat with Us' option on the bottom-right side of the screen.
- Select the product relating to your question or issue from the drop-down menu.
- Click Start Chatting to enter the chat queue.
Contextual help is automatically displayed in Xactimate and XactRemodel (when enabled).
If you still need answers or need troubleshooting help, log into the eService Center and click "24/7 Online Support."
- Self-help using the Answer Center search option
- Online case submission using the Ask-a-Question option
- Free live chat
- Phone support
Telephone support is the least efficient method for delivering and receiving assistance, requiring longer wait times, limited hours, more intensive resources. The $20 charge ensures that high-quality support is given over the phone while keeping wait times as short as possible.
The eService Center, on the other hand, has reduced wait times around-the-clock assistance with our Online case submission using the Ask-a-Question option and free live chat. In addition, online chat support include a record of the communications for future reference.
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