Personal auto research: Application integrity down, fraud upBy Brad Magick, CPCU | April 14, 2021
Application integrity for personal auto insurance has deteriorated more than 20 percent over the past eight years, according to Verisk research,1 including a 5.6 percent decline in the veracity of data inputs on applications in just the past four years.2
Cumulatively, Verisk analyzed nearly 4 million applications over more than a decade of research, bringing continuous insight into the challenges of the age of digital auto insurance. It’s a time when consumer demand for a faster online experience is straining many insurers’ capacity to maintain safeguards against fraud.
High-risk applications growing
Auto applications classified into high-risk bands have roughly doubled in the past eight years.3 Fraudulent applications are also rising, based on scoring of potential fraud indicators using predictive analytics in Verisk’s RISK:check® Point of Sale tool. Our composite fraud index shows the percentage of applications carrying one or more indicators has increased from 6.4 percent between 2013 and 2016 to 8.5 percent over the past four years—during which Verisk analysis also shows a 31% jump in applications flagged with one or more potential fraud triggers.4
Hard economic times can raise individual financial pressures and the temptation to commit fraud. A survey by the Association of Certified Fraud Examiners found 79 percent of respondents experienced an increase in fraud as of November 2020, and 38 percent deemed the rise “significant.”5 Most respondents said they expected more of the same in 2021.
RISK:check—a yardstick and a tool
Verisk conducted the research on application integrity by measuring the change in average continuum scores from RISK:check across three four-year time periods: 2009-2012, 2013-2016, and 2017-2020. RISK:check uses predictive analytics to score each application, assess risk more precisely, and reduce rating errors. This unique tool helps underwriters to validate details in four key categories:
- Identity: Key rating variables and credit header information for the primary insured
- Garaging: Identification of nonresidential address types
- Household: Unlisted drivers, education, and occupation to show possible business use and other risk factors with newly expanded data sources
- Vehicles: Branded titles, commercial vs. personal use, registered owners, and registration state
The RISK:check model can work independently or within LightSpeed® Auto, Verisk’s one-rate acquisition and quoting platform, to lift growth and conversion rates as it speeds the best prospects through the sales funnel. Built on more than 10 million policies and claims, RISK:check scores application integrity and flags potential fraud with more than 75 analytic triggers, supporting targeted due diligence on prospects who exhibit a higher risk of hard or soft fraud.
Contact your Verisk account executive to share your experiences or discuss how RISK:check Point of Sale can help deliver profitable growth and identify markers for potential fraud.
- Verisk Innovation Paper, Application Integrity: The Whole Truth, 2017; Verisk client, March 2021, comparing average RISK:check continuum scores across two four-year periods 2017-2020 vs. 2009-2012
- Verisk client analysis, March 2021, comparing average RISK:check continuum scores across two four-year periods 2017-2020 vs. 2013-2016
- Verisk client analysis, March 2021, comparing two four-year periods 2017-2020 vs. 2013-2016
- Verisk client analysis, March 2021, comparing two four-year periods 2017-2020 vs. 2013-2016 and based on current fraud triggers and definitions
- Association of Certified Financial Examiners, Fraud in the Wake of COVID-19: Benchmarking Report, Association of Certified Financial Examiners, December 2020, <https://www.acfe.com/covidreport.aspx>, accessed on April 13, 2021
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