Mark Anderson is customer support manager of the Verisk Analytics iiX unit, a premier provider of motor vehicle reports (MVRs) and preemployment screening services. Having been with iiX more than 20 years, his focus has always been on improving the customers experience. He currently manages a team that has continued to provide a customer satisfaction rate of 96% or above for over 10 years.
This is the first in a series of posts, Your Questions, Our Answers, in which we’ll address common inquiries from our customers. We welcome your inquiries as we seek to meet your needs and ensure your satisfaction.