Case Study: Transforming Underwriting Efficiency and Accuracy with Whitespace for Primary Insurance Carriers and Reinsurers

June 13, 2025 / 2 min read

Industry challenge: Outdated, manual processes in a high-volume environment

In today’s fast-paced insurance environment, primary carriers and reinsurers face mounting pressure to improve underwriting efficiency, data accuracy, and responsiveness—all while managing high volumes of complex commercial submissions. A common scenario seen globally involves underwriters spending hours re-keying unstructured submission data, exchanging dozens of emails with brokers to clarify terms, and manually applying underwriting guidelines, often resulting in inconsistent decisions, delays, and missed opportunities. These issues are exacerbated by fragmented systems, poor integration, and a lack of real-time collaboration tools.

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Whitespace: A digital solution for modern underwriting

Whitespace addresses these challenges through a comprehensive, API-first platform that digitizes the entire submission and negotiation process. With intelligent data ingestion, the platform structures information from emails, documents, and direct broker input, eliminating manual entry and reducing errors. Built-in rule application automates eligibility checks and underwriting decisions, ensuring consistency and compliance. Real-time collaboration replaces email chains, giving underwriters and brokers a single, auditable space for negotiations. Comparison tools enable clear, side-by-side views of submissions, quotes, and bound terms, while seamless integration with core systems ensures minimal disruption.

Global implementation: A commercial property carrier's transformation

A leading global commercial property insurer, handling thousands of submissions each year, implemented Whitespace to address these very inefficiencies. Previously reliant on manual workflows and fragmented communications, the carrier struggled with turnaround times and inconsistent underwriting. After deployment, brokers began submitting data directly through Whitespace, which automatically populated the carrier’s internal systems. Submissions were instantly checked against risk appetite rules, while all communications were centralized and tracked. The underwriting team gained a powerful comparison view of terms throughout the negotiation process, significantly enhancing transparency and decision quality.

Tangible outcomes and industrywide impact

The impacts were immediate: underwriting turnaround times fell significantly, data accuracy improved, and underwriters were freed from administrative tasks to focus on high-value activities. The carrier also leveraged structured data from Whitespace to refine underwriting strategies and monitor broker performance. Insurers and reinsurers worldwide are now replicating the benefits of improved efficiency, better risk selection, and stronger broker relationships, demonstrating that Whitespace is not just a theoretical solution but a proven enabler of digital transformation in underwriting.

Conclusion: Enabling the future of insurance

Whitespace can empower carriers and reinsurers to modernize underwriting without overhauling existing infrastructure. Its focus on automation, structured data, and seamless collaboration positions it to be a critical tool in meeting today’s underwriting demands. For organizations seeking to increase capacity, reduce risk, and stay competitive in an evolving insurance landscape, Whitespace is a trusted, field-tested solution delivering measurable results across the globe.

Reach out to whitespace@verisk.com
to learn more.