Punchlist Manager: Warranty & Service Management for Homebuilders

Punchlist Manager^® home warranty claims software simplifies and automates warranty management and quality assurance for homebuilders. Resolve issues faster, keep homeowners and trade partners informed, and give your team a single source of truth from punchlist walk-through project closeout.

Homebuilder software that simplifies and automates your warranty, service, and quality assurance processes

How your warranty requests get handled is what homeowners remember, and what they tell their friends and family. Punchlist Manager cuts the manual work behind every claim so items close faster, with far less back-and-forth between your team, your homeowners, and your trade partners.

Streamline workflows

Punchlist Manager brings your warranty, service, and quality assurance teams onto one platform. Assign work and track it to resolution without chasing updates across inboxes and spreadsheets.

Enhance customer satisfaction

Impress your customers with real-time updates, automated notifications, and a dedicated portal to keep them informed about the status of their warranty claims and service requests.

Optimize quality control

Stop fixing the same defect twice. Your warranty and QA data shows which issues repeat and which trades drive them, so you can correct the root cause during construction instead of after move-in.

The customer experience is our primary focus, and Punchlist Manager has absolutely had a positive effect. We’ve roughly doubled our referral rate since switching over. And in this saturated market, it’s one way we’ve been able to truly stand out and keep growing.

Chris Reynolds

Atlantic Builders

VP of Construction

Unlocking growth through customer satisfaction

When McCall Homes needed homebuilder software they could trust, they turned to Punchlist Manager to streamline their warranty department. Customer satisfaction skyrocketed from 80% to an impressive 97%, igniting a surge in referrals and driving exponential growth.

Tarion Integration

Eliminate duplicate data entry and save up to 8 hours per lot by automatically syncing your Tarion forms with Punchlist Manager.

Learn more today

Features and capabilities

Punchlist Manager is warranty claims management software for homebuilders. Its features and integrations automate the claims process and keep you in control of every request, from a homeowner's first call to final sign-off.

Dashboard

Informative dashboards let you track new homeowner requests, vendor updates, open items, and warranty-covered homes—all in one swift glance.

List and item tracking

Monitor the status of each list and item. Easily update all open lists and items on a single, convenient page.

Automated tasks and emails

Keep yourself and your homeowners up to date throughout their warranty period. Create automated tasks to prompt you to reach out to your clients at crucial stages or schedule emails to send to them at specific times.

Vendor tracking

Link the original trade partners to the property and automatically route warranty requests to the appropriate vendor. Track response times, completion rates, and vendor ratings to improve accountability and identify your top-performing trade partners.

API access

Connect Punchlist Manager to your current systems. Automatically send warranty and service information to ERP, CRM, accounting, and reporting platforms, and pull data back into Punchlist Manager to keep teams aligned and eliminate duplicate entry.

Correspondence tracking

Track every phone call, email, and text message with homeowners and vendors in one location, each stamped with a name, date, and time. No more rebuilding history from memory and inboxes. Have the documentation to stand behind when a warranty item is disputed.

Document and photo management

Centralize all documents and photos for each home, and empower your team with easy access to blueprints, progress photos, item photos, color selections, completed inspections, manufacturer and warranty manuals, or other documents.

Punchlist/QA walk management

Choose from three inspection formats and 12 report templates, then schedule customized punchlists/QA walks as the home is completed. Track defects and issue work orders during construction, before they become warranty claims.

Reporting

Get the information you need from more than 65 standard reports. You can even schedule reports to be delivered to you on a regular basis.

Production, CRM, and accounting software integrations

Punchlist Manager can integrate with many major front-end production, CRM, and accounting packages, such as BuilderMT, Sales Simplicity, Sage 300 CRE, Sage 100C, Homefront, MarkSystems, Newstar and FAST.

Keep everyone connected throughout the warranty process

Give homeowners, trade partners, and your team real-time access to the information they need. Punchlist Manager's home warranty claims software platform reduces back-and-forth communication while improving transparency and accountability.

Homeowner portal

Empower your clients with convenient access to their home information, the ability to submit requests (with photos), and see real-time updates on their requests during the warranty period.

Vendor portal

Provide your vendors with their own portal where they can view any item assigned to them, update items as they are completed (including photos), obtain customer sign-off for completed work, and send messages directly to your team.

Mobile tools

Give your field team the tools to capture observable information and keep everything up-to-date outside the office.

Intuitive mobile

Manage your homes under warranty and get timely information to your employees in the field. You can even create, manage, and close out tickets with electronic signatures right from your mobile device.

Intuitive inspections

Simplify the inspection process. Create and assign inspections to reduce time, lower costs, and speed reporting.

Do more with the Verisk ecosystem

Punchlist Manager is part of the Xactware family of products. Better manage your property portfolio with cutting-edge solutions that keep you ahead of the game.

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For product information, pricing, or account status, our sales team is available Monday through Friday, 6 a.m. - 6 p.m. MT.

Sales

1-801-655-6265

Support

1-800-583-8474