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First Notice of Loss

September 10, 2020

The future of claims: Delivering at the moment of truth

The future of claims is about elevating the customer experience, and insurers that aggressively pursue digital enablement today will be primed to excel tomorrow.

July 15, 2020

Artificial intelligence in claims fraud: How AI is automating suspicious behavior detection

Insurers are turning to AI to detect claims fraud automatically – but to get the most from their analytics, they need to understand the four components of an effective…

February 10, 2020

How to optimise insurance claims and improve your customer’s experience

Customer expectations are continually evolving, no more so than in the world of insurance. Customers are increasingly digital-first and choosing services based on…

December 10, 2019

Want to reduce cycle times? Find missing claim details faster

Claims adjusters are charged with a difficult task: They have to process claims quickly and efficiently, but sometimes they don’t have the necessary information to do so.…

November 15, 2019

All-or-nothing automation? Incremental change is a winning proposition

Robotic process automation (RPA), machine learning, and AI can be embedded in processes throughout the claim life cycle—from triaging through settlement.

July 18, 2019

More is more: Why 100 billion miles of driving data matter

Multisource telematics data needs advanced analytics like artificial intelligence and machine learning to yield insight for insurers, but volume also matters.

July 2, 2019

Enhance the customer experience by reimagining subrogation

Claims operations have evolved over the past several years, achieving greater efficiency by embracing innovation. But one key area remains an outlier in the…

March 8, 2019

NYCM Insurance implements Verisk’s ClaimDirector and NetMap fraud detection solutions

NYCM Insurance has implemented Verisk’s newly enhanced ClaimDirectorSM and NetMap for ISO ClaimSearch® solutions to assist in accurate and early detection of potential…

June 8, 2015

Why claim managers value adjusters who apply analytical thinking

When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control.