Auto Claims

7/15/2020 - 5 min read

Artificial intelligence in claims fraud: How AI is automating suspicious behavior detection

Insurers are turning to AI to detect claims fraud automatically – but to get the most from their analytics, they need to understand an anti-fraud system.

6/5/2020 - 12 min read

Great Recession Infographic—déjà vu for personal auto insurers?

The COVID-19 pandemic is bringing a “new normal” to personal auto insurance, with similarities and contrasts to the Great Recession.

5/26/2020 - 5 min read

ADAS could improve road safety, but creates challenges for UK and Ireland insurers

ADAS features are becoming increasingly common in cars in the UK and Ireland, however insurers face challenges in obtaining accurate and meaningful data.

4/28/2020 - 2 min read

New tools translate to higher lender/insurer efficiency

Verisk is rolling out CV-VaaS (Verification as a Service) to connect key information between lenders and insurers via a new contributory database.

4/22/2020 - 5 min read

To build or not to build: Getting portal claims solutions right in the wake of whiplash reform

Crucial questions remain over whether insurers have the in-house capacity and expertise to develop truly fit-for-purpose solutions, or if they should opt for an industry partner to deploy an off-the shelf solution.

4/15/2020 - 4 min read

Estimating claims remotely? Uncover potential fraud in digital loss images

Claims adjusters are now working at home, relying on customer-submitted images and videos to inspect and appraise damages for the foreseeable future.

4/14/2020 - 6 min read

Will fewer drivers on the road mean lower auto losses? It depends

Fewer vehicles on the road may not necessarily lead to lower auto losses for insurers. Here's why.

3/31/2020 - 4 min read

How to get a handle on claims costs and complications with automated arbitration

The impact of the UK personal injury reforms, now set to take effect in August, is uncertain. The small claims track limit is expected to increase from £1,000 to £5,000; and it’s highly likely this will cause shifts in the costs of settling personal injury claims, claims volumes, and types of claims filed.

2/10/2020 - 4 min read

How to optimise insurance claims and improve your customer’s experience

Customer expectations are continually evolving, no more so than in the world of insurance. Customers are increasingly digital-first and choosing services based on convenience. They’re seeking easier methods to both purchase an insurance policy and make a claim when they experience a loss.

1/27/2020 - 3 min read

Picture this: Get critical claim insights from vehicle location photos

As claims fraud persists—costing insurers approximately $30 billion a year—adjusters play an important role in identifying questionable claims early.

1/16/2020 - 5 min read

How to find fraud in insurance claims

For insurers looking to stem the $30 billion-a-year insurance claims fraud problem, early detection is key.

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1/15/2020 - 3 min read

Getting ahead of the claims game: Reducing the cost of personal injury claims, with or without delay to reforms

The 2018 Civil Liability Act is expected to take effect in April this year and is set to transform the handling of low-value personal injury claims in England and Wales. The Act seeks to control the growth of motor insurance premiums for “ordinary” motorists by reducing the cost of whiplash injury claims.

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12/17/2019 - 16 min read

Ohio court rules that Medicare Advantage Plans can sue insurers for “double damages” under the MSP

The U.S. District Court in Ohio ruled MAPs can sue insurers for “double damages” under the MSP.

12/13/2019 - 5 min read

Distracted driving and commercial auto

You read about accidents caused by distracted drivers in the news all the time. It’s a serious issue and one that deserves attention by commercial auto insurers.

12/10/2019 - 3 min read

Want to reduce cycle times? Find missing claim details faster

Claims adjusters are charged with a difficult task: They have to process claims quickly and efficiently, but sometimes they don’t have the necessary information to do so. Without critical entity or event details, claims stay open longer, cycle times extend, costs escalate, and customer satisfaction declines.