Respond

Natural Hazard Analysis and Forecast Service

How Respond Weather Analytics Work

How Respond Visualizes Policies Affected by a Storm

When a storm occurs, Respond provides near real-time storm analysis including high resolution GIS data to visualize the locations of storm severity across the United States and Canada. The analyses are automatically fine-tuned based on radar, computer models, satellite imagery, and Verisk industry-wide claims data.

Respond works by analyzing storm severity and your policies in force to provide visualizations of policyholder locations and analytics to identify coverage values with a high probability of exposure to damaging hail or other perils. For analyzing claims outside the storm swath, Respond can help you determine which properties were damaged in a previous storm or require further investigation. As a result, Respond helps you improve claims management decisions, incurred but not reported (IBNR) analysis, and analytics on catastrophe and noncatastrophe claims.

Hail map
Near real-time storm effect on policies including high resolution GIS data. Analysis by Respond

How Respond helps improve the quality of claims adjustment

In an ideal world, you would always deploy the adjuster with the appropriate skill level to each claim. Less experienced staff would handle less complex claims while more experienced professionals would address challenging situations. Such an approach would help you better manage time and resources, but, until Respond, you couldn’t identify claims that required greater skill. Respond provides daily impact assessment reports and visual representations of which policies the weather affected so you know how many claims there are, where they're located, and which ones require more skill to review and settle. You also get:

  • Policy impact alerts that detail loss volume and coverages on your book of business by combining storm severity and policies in force. You can review the effect on residential and commercial properties from a variety of perils by various categories.
  • Predictive analytics to improve predictive modeling for claims volume and filing pace. Our proprietary algorithms use Verisk Analytics’ cross-industry data to predict the effect of a storm in the context of your book of business and portfolio.
  • Catastrophe claims analysis to help you identify millions of dollars of classified losses or additional catastrophe treaty recoveries. Insurers can determine the most accurate date of loss related to hail, wind, and other storms and determine if a loss was part of a catastrophic event.

Respond reduces loss adjustment expense and cycle times by delivering accurate, location-specific analytics integrated into the claims workflow. Catastrophe and noncatastrophe teams can quickly and accurately perform many functions:

ActivityBenefit
Operational response
  • Determine resource demands
  • Place staff in optimal locations
  • Match claim complexity with adjuster experience levels
  • Validate the date of loss of each claim
  • Achieve rapid and sustained improvement in operational processes and policyholder satisfaction
Financial reporting
  • Increase the accuracy of early-stage bulk reserves
  • Analyze claims and improve catastrophe classification and recovery
  • Improve predictive modeling
Fraud response
  • Detect potentially fraudulent claims patterns quickly
  • Escalate claims earlier to SIU personnel when warranted