Insurers are charged with resolving claims as quickly and fairly as possible—while minimizing leakage and paying only what is owed. Applying accurate liability and value determinations is critical to achieving the right balance. But currently, claims handlers often are unable to identify cases in which a claimant is partially at fault. So insurers miss opportunities to improve the bottom line.
With Liability Navigator™, customers report improvements—from 8 percent to more than 20 percent—in the application of comparative liability. With that level of improvement, customers are better executing subrogation recovery and lowering costs—which increases policyholder satisfaction and retention.
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