Broker cuts cycle times, reduces costs, and enhances customer engagement
LONDON — Deacon, the specialist block-of-flats insurance broker, has significantly reduced claims settlement cycle times, lowered claim-handling costs, and improved customer engagement through the deployment of Xactware’s suite of claims handling solutions. Xactware is a Verisk Analytics (Nasdaq:VRSK) business.
Xactware provides property and restoration professionals with cloud-based solutions for smartphones, tablets, and laptop or desktop computers. Since implementing Xactware’s tools, including its web-based claims estimating solution, Xactimate® online, and its claims management solution, XactAnalysis®, Deacon has significantly reduced its average validation workflow with the capability to respond within just one day.
“We have achieved some very impressive results in a short amount of time,” said Nigel Feast, managing director of Deacon. “The online tools Xactware offers enable our desk teams to settle small and simple claims without the need to deploy adjusters to the field. In addition, Xactware’s researched rate schedules empower our staff to negotiate directly with contractors to help ensure fair settlement. All of this has led to shorter cycle times, a significant reduction in claim costs, and stronger relationships with our customers. In the long term, this all helps to keep premiums down.”
Deacon’s claim team uses Xactimate online to scope, estimate, validate, and settle property losses from the office. XactAnalysis enables Deacon’s claims negotiators to more easily assign claims, monitor the status of assignments, and benchmark company performance.
“We couldn’t be more pleased with how Deacon has used our solutions to transform their workflows,” said James Grant, Xactware’s managing director of the United Kingdom and Ireland. “Like many others in the industry, they are experiencing the benefits that result from pairing dedicated claims staffs with cutting-edge solutions such as those provided by Xactware.”
Learn more at Xactware.com.
Xactware specialises in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a Verisk Analytics (Nasdaq:VRSK) business. For more information about Xactware’s solutions, contact Xactware at 020 7680 4970 or Xactware.co.uk.
Xactware Managing Director of the U.K.
+44 (0)207 680 4981