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November 2, 2020

Why improving subrogation may be more valuable than adding a policyholder

Investing in subrogation operations can yield a better ROI than acquiring a new policyholder. But it requires the right training, data, and expense management to increase…

October 23, 2020

Maximizing recovers boost customer satisfaction better subrogation

An effective subrogation operation is built on data and analysis. Carriers who embrace innovative subrogation will reap the rewards of a loyal and satisfied customer…

July 2, 2019

Enhance the customer experience by reimagining subrogation

Claims operations have evolved over the past several years, achieving greater efficiency by embracing innovation. But one key area remains an outlier in the…

October 3, 2017

How smart devices are providing the data claims professionals need

The growing number of smart devices in households and the fact that Parks Associates estimates that up to 25 percent of U.S. broadband households utilize a security…

June 8, 2015

Why claim managers value adjusters who apply analytical thinking

When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control.