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International

May 18, 2020

Storms Ciara, Dennis, and Jorge reinforce need for robust models

With storms Ciara, Dennis, and Jorge all contributing to the wettest February on record, it’s a sensible time for insurers to test whether their perils models are fit for…

April 22, 2020

To build or not to build: Getting portal claims solutions right in the wake of whiplash reform

Crucial questions remain over whether insurers have the in-house capacity and expertise to develop truly fit-for-purpose solutions, or if they should opt for an industry…

April 1, 2020

Five ways UK property underwriters can suffer from premium leakage

Premium leakage remains a big challenge among UK property underwriters. This article highlights five common ways underwriters might suffer from inaccurate rates, higher…

March 31, 2020

How to get a handle on claims costs and complications with automated arbitration

The impact of the UK personal injury reforms, now set to take effect in August, is uncertain. The small claims track limit is expected to increase from £1,000 to £5,000;…

March 30, 2020

COVID-19 outbreak: Remote technologies ensure “business as usual” for claims adjusters

While the world faces significant logistical challenges emanating from the outbreak of the coronavirus (COVID-19), insurance claims will continue to occur, and…

March 9, 2020

How can the London Market tackle outdated and inconsistent policy language?

Creating and updating policy language in the London Insurance Market can be challenging. London insurers write such a diverse range of insurance and reinsurance policies…

February 10, 2020

How to optimise insurance claims and improve your customer’s experience

Customer expectations are continually evolving, no more so than in the world of insurance. Customers are increasingly digital-first and choosing services based on…

February 4, 2020

Freezing weather and burst pipe claims: Are insurers prepared for another ‘Beast from the East’?

UK insurers saw a significant spike in escape of water and weather-related claims during the first quarter of 2018 when Anticyclone Hartmut struck Great Britain and…

January 15, 2020

Getting ahead of the claims game: Reducing the cost of personal injury claims, with or without delay to reforms

The 2018 Civil Liability Act is expected to take effect in April this year and is set to transform the handling of low-value personal injury claims in England and Wales.…

December 16, 2019

EU warning on pre-existing conditions should prompt travel insurance reform

While the exclusion of pre-existing medical conditions in travel insurance policies has long been standard practice in many European countries, there is increasing…

November 14, 2019

Death by a thousand cuts: Why Lloyd’s underwriters need better data for attritional losses

Not understanding the true nature or quality of a risk can lead to poor attritional loss ratios, which is why it's paramount that Lloyd’s underwriters not lose out to…

November 6, 2019

Why data is critical to countering insurance fraud in Ireland

Insurers in Ireland need to look at how they can use data from a wide variety of sources to significantly reduce the risk of fraud at the application and claims stage.

October 30, 2019

Subsidence, heave, and other risks beneath: Why insurers can’t rely on just one data source

By developing rating plan for subsidence and other ground movement risk, insurers can rate policies more accurately, increase market share, reduce loss ratios, and lower…

August 14, 2019

Disrupting the static UK pet insurance market requires more clarity around cover

UK pet insurers can have a tough time keeping customers happy, especially for pets with pre-existing medical conditions. Greater clarity around cover and more informed…