Real Talk with Mark Popolizio

An interactive, virtual conference series tackling today’s insurance industry claim challenges



Real talk for tough times

The world is experiencing extraordinary adversity due to the COVID-19 pandemic, and property/casualty insurance – like so many other industries – is majorly impacted. Insurers face tough challenges right now as they try to safeguard the well-being of their staff and provide their insureds with the best possible service – all while surmounting unprecedented operational difficulties, including:

  • Creating business continuity plans to guard against myriad complications while trying to meet the needs of insureds
  • Overcoming the technical and efficiency challenges of transitioning to remote work
  • Determining if more fraud is impacting claims due to less in-person investigation
  • Assessing how new financial stresses in the overall economy are affecting the claims space

Verisk wants to help insurers navigate the changing landscape. Please join us for an interactive, virtual conference series focused on addressing the challenges of serving clients during the “new now.”

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Meet Mark Popolizio

Mark Popolizio, vice president of MSP compliance at Verisk, will host the Real Talk series. A nationally recognized authority on insurance issues, Mark practiced insurance defense litigation for ten years, focusing on workers’ compensation and general liability. Mark is an energetic presenter known for his engaging speaking style, and he’s presented at numerous insurance conferences including National Workers’ Compensation and Disability Conference (NWCDC), National Association of Mutual Insurance Companies (NAMIC), Workers’ Compensation Institute (WCI), regional Risk and Insurance Management Society (RIMS) meetings, and many more.

Real Talk On Demand

Access recordings of Real Talk sessions at your convenience:

Preparing for the Post-COVID Claims World: Trends and Challenges in the New Normal

(recorded October 21, 2020)
In this session, three panelists discussed how the COVID-19 timeline has impacted the insurance industry across the board. Claim volumes dropped, virtual inspections expanded, and fraud increased. Gain insights into how the industry is slowly emerging from the pandemic's early challenges and how claims leaders are looking ahead to the post-COVID future.

Effective Solutions for Hail Damage Claims in Canada

(recorded September 23, 2020)
Listen to R. Glenn McGillivray, managing director of the Institute for Catastrophic Loss Reduction share insights on this year’s record-breaking hail events that are reshaping the claims landscape throughout Canada. Learn about hailstorms during recent years that accounted for hundreds of millions of dollars in property damage, and discover why this trend is likely to continue into the foreseeable future.

Housing Crisis on the Horizon: How Automation is Changing the Foreclosure Landscape

(recorded August 26, 2020)
In this talk, panelists discussed the introduction of the Consumer Financial Protection Bureau (CFPB) as well as other new regulations and requirements that changed America’s approach to managing future housing crises. Learn how innovative solutions like default servicing bids and vendor management enhance current and future distressed and foreclosed properties.

Settling them up and moving them out – Workers’ comp trends, opportunities, and strategies in the new normal

(recorded July 15, 2020)
In this session, four panelists discussed the continuing effects of the pandemic on the U.S., how claim payers are reporting renewed interest in settlements, and when to identify settlement opportunities. Explore recent changes to the workers’ comp landscape with key updates, and learn how to outline strategies to optimize settlement opportunities.

What’s Brewing in the Legislature? Executive Orders, New Proposals, and Defending COVID-19 Comp Claims

(recorded June 24, 2020)
In this session, our panelists examine the landscape of how executive orders and proposed legislation could impact workers’ comp claims as the COVID-19 pandemic continues. Learn how proposed changes could significantly impact insurer exposure and claim settlement values and how movement in state capitols could impact WC insurers.

The Truth Is in the Data – Claim Insights During COVID-19

(recorded June 3, 2020)
Listen to an overview of COVID-19’s impact on claims based on the most current industry data and hear expert analysis of how claims operations can pivot to excel during these challenges.

When Hurricane Season Collides with Pandemic: Using Imagery, Weather, and Geospatial Data for Loss Assessment

(recorded May 13, 2020)
In this session, panelists provided an illuminating exploration of post-event aerial imagery, highly localized weather data, and automated policy information. Participants were able to garner practical ways to prepare their staff to efficiently adjust catastrophe claims even during times of remote work constraints.

Dr. Robert Hartwig in Conversation with Verisk Experts: Economic Impact of COVID-19

(recorded April 29, 2020)
Dr. Hartwig did a deep dive into how the U.S. economy is faring during the COVID-19 crisis and predicted that the financial repercussions will be felt for years. He and the panel of Verisk experts talked about what the shockwaves in the larger economy mean for insurers. The session included specific ways that claims department could manage costs to deal with liability and workers’ comp challenges occurring right now.

Profiting from Pandemic? Why claim fraud detection NOW is more critical than ever

(recorded April 15, 2020)
In this talk our Verisk experts were joined by Tracy Pickard, Claim Director for SIU, Internal Fraud and Claims Quality Assurance for “The General Insurance Company”, who explored the historical precedents for rising claims fraud during economic crisis and took a look at recent claims data being reported during the past weeks. A significant rise in questionable claims, thefts of medical equipment, and other suspicious activity illustrated that the conditions surrounding the pandemic may be leading to an increase in insurance fraud schemes.

Navigating the New World of Remote Insurance Claims

(recorded April 1, 2020)
This session featured Jackie Jones of Indiana Farm Bureau Insurance, Stacy Desilets of Farmers Insurance as well as Jason Taylor, Cade Taylor, and Mark Popolizio from Verisk. The discussion focused on how claims professionals are connecting with customers and keeping claims moving in a virtual environment. Look for encouraging poll results that indicate many insurers feel they’re in good shape for today’s challenges. Plus hear about technology that’s helping keep insurers and claimants in close communication.

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Verisk COVID-19 Resources

Please visit Verisk COVID-19 Resources for updated resources and articles from our team of business and technical experts.