Real Talk with Mark Popolizio

An interactive, virtual conference series tackling today’s insurance industry claim challenges

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Real talk for tough times

The world is experiencing extraordinary adversity due to the COVID-19 pandemic, and property/casualty insurance – like so many other industries – is majorly impacted. Insurers face tough challenges right now as they try to safeguard the well-being of their staff and provide their insureds with the best possible service – all while surmounting unprecedented operational difficulties, including:

  • Creating business continuity plans to guard against myriad complications while trying to meet the needs of insureds
  • Overcoming the technical and efficiency challenges of transitioning to remote work
  • Determining if more fraud is impacting claims due to less in-person investigation
  • Assessing how new financial stresses in the overall economy are affecting the claims space

Verisk wants to help insurers navigate the changing landscape. Please join us for an interactive, virtual conference series focused on addressing the challenges of serving clients during the “new now.”

The Truth Is in the Data – Claim Insights During COVID-19

The insurance industry has been besieged by a barrage of information regarding COVID-19’s impact on claims. Opinions on claim severity, volume, and fraud are rampant– but facts have been scarce. In this next Real Talk session, Verisk experts will cut through the noise to present claims trends from the ISO ClaimSearch and Xactware databases. Discover data-based insights to help you manage your claims operation to meet the challenges of the state of insurance today.

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Carlos Martins

Senior Vice President, ISO Claims Solutions

Carlos Martins, SCLA, leads operations for ISO Claims Solutions, which includes ISO ClaimSearch®—the property/casualty industry’s premier and most comprehensive claims database with more than 1.4 billion records and market participation of more than 90 percent of the P&C insurance industry. Carlos is also responsible for the ISO ClaimSearch® ecosystem of integrated solutions, which includes claim scoring, predictive analytics, third-party data, and visualization tools. Carlos has more than 30 years of experience in the property/casualty industry, where he has held a wide range of claims and technology roles.


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Aaron Brunko

Senior Vice President, Xactware

Aaron Brunko leads the team responsible for creating products that enhance the customer experience and increase efficiencies for claims professionals. He also serves on the Xactware senior leadership committee where he helps create claims solutions across all products. He has 18 years of experience in insurance claims. Aaron holds a bachelor’s degree in Business Management from Western Governors University and an MBA from the University of Utah.

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Meet Mark Popolizio

Mark Popolizio, vice president of MSP compliance at Verisk, will host the Real Talk series. A nationally recognized authority on insurance issues, Mark practiced insurance defense litigation for ten years, focusing on workers’ compensation and general liability. Mark is an energetic presenter known for his engaging speaking style, and he’s presented at numerous insurance conferences including National Workers’ Compensation and Disability Conference (NWCDC), National Association of Mutual Insurance Companies (NAMIC), Workers’ Compensation Institute (WCI), regional Risk and Insurance Management Society (RIMS) meetings, and many more.

Real Talk On Demand

Access recordings of Real Talk sessions at your convenience:

When Hurricane Season Collides with Pandemic: Using Imagery, Weather, and Geospatial Data for Loss Assessment

(recorded May 13, 2020)
In this session, panelists provided an illuminating exploration of post-event aerial imagery, highly localized weather data, and automated policy information. Participants were able to garner practical ways to prepare their staff to efficiently adjust catastrophe claims even during times of remote work constraints.

Dr. Robert Hartwig in Conversation with Verisk Experts: Economic Impact of COVID-19

(recorded April 29, 2020)
Dr. Hartwig did a deep dive into how the U.S. economy is faring during the COVID-19 crisis and predicted that the financial repercussions will be felt for years. He and the panel of Verisk experts talked about what the shockwaves in the larger economy mean for insurers. The session included specific ways that claims department could manage costs to deal with liability and workers’ comp challenges occurring right now.

Profiting from Pandemic? Why claim fraud detection NOW is more critical than ever

(recorded April 15, 2020)
In this talk our Verisk experts were joined by Tracy Pickard, Claim Director for SIU, Internal Fraud and Claims Quality Assurance for “The General Insurance Company”, who explored the historical precedents for rising claims fraud during economic crisis and took a look at recent claims data being reported during the past weeks. A significant rise in questionable claims, thefts of medical equipment, and other suspicious activity illustrated that the conditions surrounding the pandemic may be leading to an increase in insurance fraud schemes.

Navigating the New World of Remote Insurance Claims

(recorded April 1, 2020)
This session featured Jackie Jones of Indiana Farm Bureau Insurance, Stacy Desilets of Farmers Insurance as well as Jason Taylor, Cade Taylor, and Mark Popolizio from Verisk. The discussion focused on how claims professionals are connecting with customers and keeping claims moving in a virtual environment. Look for encouraging poll results that indicate many insurers feel they’re in good shape for today’s challenges. Plus hear about technology that’s helping keep insurers and claimants in close communication.

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Verisk COVID-19 Resources

Please visit Verisk COVID-19 Resources for updated resources and articles from our team of business and technical experts.