Xactware: One Connected Platform for Claims Success

September 15, 2025 / 3 min read

When a policyholder files a property claim and triggers a first notice of loss (FNOL), the clock starts ticking. The insurance promise is simple: restore what was lost and help rebuild a home and life, as it was. Every step in between shapes both the quality of the customer experience and the efficiency of the claim process.

That balance is difficult to strike. Pressure in the process builds quickly, adjusters need fast, accurate estimates, desk reviewers need consistent, defensible files, and managers need clear visibility. And policyholders? They just want answers and fast.

contractor-checking-windows

But in many organizations, the process still relies on disconnected tools, siloed systems, and manual handoffs. That slows everything down, opens the door to risk, and puts the policyholder in a precarious situation.

At Verisk, we believe there’s a better way, where settling a property claim is clear, efficient, supportive, and fair from start to finish.

That’s why every solution in the Xactware ecosystem, is built with the user in mind and is constructed as a connected ecosystem designed to streamline every step of the property claims journey. It’s contained in one platform, built to work together with practical, scalable AI.

We start where you work: in the field, at the desk, and everywhere in between

At the core is Xactimate^®, the industry’s trusted standard for structural estimating. It’s fast, flexible, and built for real-world conditions, whether you’re sketching a roof on-site or reviewing photos from across the country.

With cloud syncing and mobile access, field and desk teams stay aligned. Plus, with Sketch AR (augmented reality) tools and the most extensive, and localized pricing, we help ensure every estimate reflects both speed and accuracy. And, because Xactimate is just one part of the larger Xactware suite, the estimating process flows directly into review, compliance, and resolution.

Purpose built for every role across the life of a claim

Claims are rarely simple. That’s why Xactware includes more than just estimating software. It brings together a full range of tools, purpose-built for the complexity of modern claims and is designed to handle personal property, large losses, vendor coordination, quality assurance, and more.

Claims don’t wait for ideal conditions. They happen during storms, in busy seasons, and under pressure.

Field teams can capture data offline and sync it later
Contractors can upload documentation and status updates from the job site
Reviewers can apply automated business rules to ensure compliance
Managers can track performance and spot issues early, all from a single dashboard

All of it works within the same environment which means fewer handoffs, fewer errors, and faster resolution for everyone involved.

A contractor uses Restoration Manager to manage job schedules in real time
An adjuster uses XactXpert to catch errors before they become delays
An executive sees trend data across multiple regions through XactAnalysis
AI quietly flags anomalies and suggests efficiencies through XactAI—embedded right in the workflow
A reviewer uses XactAnalysis QR to review the claim identify training opportunities, and refine your quality assurance strategy with comprehensive analytics

It’s everything you need to keep work moving, no matter where you are or what the day throws your way.

Designed with you. Proven in the field

We didn’t build in a vacuum. Every tool, enhancement, and feature was shaped through feedback from the people who use it most: adjusters, contractors, desk reviewers, and claims leaders. It’s co-creation in action.

That’s why the Xactware suite performs under real-world conditions. It’s not a future vision, it’s a working system, already in place at some of the most trusted carriers in the industry.

When policyholders are watching, regulators are checking, and timelines are tight, Verisk helps your team deliver faster, smarter, and with confidence.

One ecosystem. Every workflow. Built for what matters most

That means:

Fewer delays between roles
Fewer errors from missing or duplicated information
Less time spent chasing approvals or reconciling files
More time spent resolving claims and supporting customers

That’s the power of a connected ecosystem, built specifically for claims—and constantly evolving with your needs.

Smarter claims start here

At Verisk, we know claims aren’t just about processes, they’re about people too. That’s why we’ve designed our suite to support every role in the journey, from FNOL to final settlement. Whether you're handling daily claims or responding to catastrophic events, our tools help your team move faster, work smarter, and serve policyholders better.