How We’re Building Tomorrow’s Claims Solutions Together, Today

July 28, 2025 / 3 min read

In insurance, improving accuracy, productivity, and profitability requires a careful balance of both claims and underwriting disciplines. Leaders seeking to achieve that balance often look for strategic innovation, approaching it with optimism. They look for innovations that can genuinely achieve their objectives but must be vigilant of those that just grab flashy headlines, without delivering real solutions that work right now, in the field, when it matters most.

Real innovation, the kind that shapes industries, isn't flashy. It is intentional, relevant, and usable. And at Verisk, we don’t build in isolation; we build for you, and with you. By listening to claims executives, adjusters, contractors, and restoration professionals, we build what matters, guided by experience, informed by what works. For us, the next breakthrough shouldn’t be theoretical, it should be practical, reliable, and ready to deliver value when you need it.

group-of-coworkers-meeting-between-desks

Your Voice Drives Our Innovation

Every advancement in Verisk’s Xactware suite—from our groundbreaking Xactimate^® platform to our newest XactXpert^® capabilities—reflects the real-world needs, implementation and impact you’ve shared with us. Through customer councils, field ride-alongs, and direct collaboration, we’ve transformed your feedback into solutions that address your most pressing challenges: the demand for faster, more accurate estimating, the need for simpler workflows, and the pressure to deliver outstanding policyholder experiences during a difficult time.

We heard that field documentation was a lengthy process and recognized that accuracy was not always as consistent as you expected. To address this, we introduced Sketch AR with LiDAR technology, delivering faster and more precise property measurements.

We understood that manually processing Additional Living Expenses (ALE) claims was consuming valuable time. Now, ClaimXperience^®can automatically parse receipt data, streamlining reimbursement and reducing administrative burden.

When quality control and compliance checks created bottlenecks, Verisk reimagined estimate validation and developed XactXpert. Today, every claim is adjusted to meet quality and compliance standards in real time as you work, not after submission.

And, to help you continually improve your processes and optimize claims, we invested in our data analytics team and tools to provide you with actionable insights.

These aren’t just enhancements for the sake of innovation. They’re direct responses to challenges you face every day, designed to help you serve policyholders, work more efficiently, and protect your bottom line.

Built Together. Ready Today.

Your roadmap shapes our roadmap. Here’s where we’re heading together:

AI-powered efficiency that frees up your experts: Our product team and engineers are developing capabilities to auto-generate 80% of roof and mitigation estimates, so your team can focus their expertise where it delivers the most value.
Proactive claim intelligence: Verisk will introduce AI-driven anomaly detection that will automatically flag unusual claim patterns in real time, improve estimate accuracy, compliance, and fraud prevention.
Helping policyholders own the claims process: Verisk is building secure, frictionless tools that empower policyholders to handle simple claims end-to-end—no adjuster visit needed, faster resolution delivered.

Built To Last, Ready To Perform

When we say a solution is ready, we mean it. Every product we release is tested with partners in the field and proven in real-world conditions.

That’s why we stay ahead of the curve on:

Evolving regulatory pressures
The rising frequency and severity of catastrophic events
Advancing AI in ways that deliver real-world impact without losing sight of compliance and regulatory boundaries
Shifting customer expectations for speed, transparency, and service

Our commitment isn’t just to innovation; it’s to innovation that works when you need it.

Your Success Is Our Success

As a strategic industry partner for decades, we understand that progress happens through collaboration, not isolation. That’s why we’re investing in automation, intelligent workflows, and AI not to replace claims professionals, but to empower them.

These tools give your entire team—field adjusters, desk adjusters, claims managers, reviewers, and support staff—the freedom to focus on what matters most: delivering exceptional service to policyholders when they need it most.

Together, We’re Building What’s Next

The future of claims isn’t a distant possibility; it’s the practical solutions we’re delivering today, shaped by your insights and proven by your results. Because when you can resolve claims faster, more accurately, and with greater confidence, you’re not just meeting today’s challenges. You’re building resilience for tomorrows.

Ready to see what we’re building together? Let’s talk about how our latest innovations can help you stay one step ahead.

Learn more about our property estimating solutions.

Explore more