When a claim is submitted, an adjuster has many questions to consider: What happened? Who’s involved? Do I have all the information I need? Is this claim ready for settlement? It’s easy to miss a step or key details, leading to blind spots in the process. However, these blind spots can be avoided. Checking for the key information on a claim helps keep expenses and combined ratios down, while keeping customer satisfaction high. In this session, we discuss common blind spots that may trip up adjusters—and some key tips to avoid them.
Who Should Watch
All levels of Claims personnel, including claims managers and examiners, and self-insureds
Presentation Date
Monday, July 16, 2018
Speaker
Lou Riggio
Director, Product Innovation
ISO Claims Analytics