Visualize: Insights that power innovation

Visualize: Insights that power innovation

Tips to improve match report results in ISO ClaimSearch

By Lynn Roberts  |  April 22, 2021

Every day, claims professionals are challenged with evaluating and processing claims quickly and accurately. Many are using ISO ClaimSearch® as an essential tool in their workflow, but they may be missing out on some simple ways the platform can help them do their jobs better.

When an adjuster enters claim information into ISO ClaimSearch reporting fields, the system compares the claim to more than 1.5 billion records. If there are any matches, the adjuster gets an alert with details. To achieve optimal results during different stages of the claims process, adjusters should provide as much information as possible into the reporting fields.

The more you report, the better the results

While there are currently minimum required reporting fields, you can achieve even better results by reporting more claim information. The more information you report, the more fields the system can search and provide more matches essential for thoroughly evaluating a claim.

Reporting more information will also improve our AI-based entity resolution algorithms designed to improve match results, save time by reducing immaterial results, and identify matching claims that may have been previously unnoticed.

Best practices for claims reporting

To achieve optimal results from your ISO ClaimSearch, there are additional field entries we suggest you report throughout the life of the claim and once the claim is closed.

Throughout the life of the claim

As you get more information, we recommend reporting more information using the replacement process. Some fields we suggest include:

  • Policy inception/expiration date
  • Time of loss
  • Date of birth
  • SSN or Tax ID Number
  • Phone numbers and email address
  • Service provider role and address
  • License plate number/state
  • Driver’s license number/state
  • Date of salvage
  • Vehicle disposition

When the claim is closed 

When you close the claim, we recommend you use the replacement process to enter additional information. Some fields we suggest you complete include:

  • Claim status
  • Date claim closed
  • Adjuster name, phone number, email
  • Paid/Settlement amount

For all the claims reporting fields we recommend by line of business, check out best practices guide.

Optimize your claims processing

When entering these fields, you don’t just get more matches—you can improve entity resolution, detect potential fraud, and speed the claim process.Are you ready to optimize your results and get the most out of ISO ClaimSearch? Reach out to us at claimsearchdatabasedevelopment@iso.com so we can help you set up your system to automatically add these fields to your reporting.


Lynn Roberts, CPCU, AINS, AIS, is vice president of customer experience at ISO Claims Analytics. You can contact Lynn at Lynn.Roberts@Verisk.com.