Skip to Main Content

Tips to improve match report results in ClaimSearch

Every day, claims professionals are challenged with evaluating and processing claims quickly and accurately. Many are using ClaimSearch® as an essential tool in their workflow, but they may be missing out on some simple ways the platform can help them do their jobs better.

When an adjuster enters claim information into ClaimSearch reporting fields, the system compares the claim to more than 1.5 billion records. If there are any matches, the adjuster gets an alert with details. To achieve optimal results during different stages of the claims process, adjusters should provide as much information as possible into the reporting fields.

Claimsearch Important Fields

The more you report, the better the results

While there are currently minimum required reporting fields, you can achieve even better results by reporting more claim information. The more information you report, the more fields the system can search and provide more matches essential for thoroughly evaluating a claim.

Reporting more information will also improve our AI-based entity resolution algorithms designed to improve match results, save time by reducing immaterial results, and identify matching claims that may have been previously unnoticed.

Best practices for claims reporting

To achieve optimal results from your ClaimSearch, there are additional field entries we suggest you report throughout the life of the claim and once the claim is closed.

Throughout the life of the claim

As you get more information, we recommend reporting more information using the replacement process. Some fields we suggest include:

  • Policy inception/expiration date
  • Time of loss
  • Date of birth
  • SSN or Tax ID Number
  • Phone numbers and email address
  • Service provider role and address
  • License plate number/state
  • Driver’s license number/state
  • Date of salvage
  • Vehicle disposition

When the claim is closed 

When you close the claim, we recommend you use the replacement process to enter additional information. Some fields we suggest you complete include:

  • Claim status
  • Date claim closed
  • Adjuster name, phone number, email
  • Paid/Settlement amount

For all the claims reporting fields we recommend by line of business, check out best practices guide.

Optimize your claims processing

When entering these fields, you don’t just get more matches—you can improve entity resolution, detect potential fraud, and speed the claim process.Are you ready to optimize your results and get the most out of ClaimSearch? Reach out to us at so we can help you set up your system to automatically add these fields to your reporting.

Lynn Roberts

Lynn Roberts, CPCU, AINS, AIS, is vice president of customer experience at ISO Claims Analytics. You can contact Lynn at

Visualize Subscribe

Get the best of Visualize!

We'll send Visualize Monthly, and our most popular content, right to your inbox.

Subscribe now

You will soon be redirected to the 3E website. If the page has not redirected, please visit the 3E site here. Please visit our newsroom to learn more about this agreement: Verisk Announces Sale of 3E Business to New Mountain Capital.