Privacy and Security

Committed to safeguarding data

Because of the private nature of the information in ISO ClaimSearch®, ISO has taken precautions to restrict access and promote security. The operation of ISO ClaimSearch complies with federal and state privacy legislation as applicable.

Governing policy requirements

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Governing policy requirements

  • Only authorized individuals within appropriate entities can access and use the data.
  • Users must access and use the information in a manner consistent with laws and regulations.
  • Information must be secure from damage and destruction.
  • The system must have procedures to audit the access and use of database information.
  • Users violating the policy face sanctions commensurate with the violation.

How we test controls using third-party auditors

ISO ClaimSearch reviews the effectiveness of its controls over security, availability, processing integrity, confidentiality, and privacy via SOC reports based on the principles in the American Institute of Certified Public Accountants (AICPA) TSP Section 100, Trust Services Principles for Security, Availability, Processing Integrity, Confidentiality, and Privacy. ISO ClaimSearch maintains a SOC 2 report mapped to the most current HITRUST controls within the reporting period. ISO ClaimSearch also maintains a SOC 3 report. The SOC 2 Type 2 report is available to current and prospective customers upon request. Please submit a request to ClaimSearchCompliance@iso.com. The SOC 3 report is available to the general public.

Contact Us to Learn More

Other Ways to Connect

We are available Monday through Friday, 7 a.m. — 9 p.m. US Eastern Time:

  • Chat Now

    Note that password resets and user information are not available through Live Chat or Email. Instead, please call the main toll-free number below.

  • Main Toll-Free: 1-800-888-4476

  • Global Toll-Free: International Access code, then 800 48977489
    When calling from the UK, please dial 00 800 4897 7489

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