Michael Rivers

Michael Rivers

Why claim managers value adjusters who apply analytical thinking

When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control. The pressure is on adjusters to reduce cycle times, ensure that settlemen...

Taking Adjuster Training to the Next Level Using Technology to Improve Claim Outcomes

Determining proper adjuster caseloads and developing claim-handling procedures are often top internal agenda items for many claims organizations. The common thread of the two goals involves strikin...

Building Effective Communication Strategies: How ISO’s Portal Technology Can Improve Your Claims Processes

Earlier this year, ISO released a white paper entitled Good Communication Impacts More Than Just Claims (click here ).  This paper examined the various processes and tools utilized by many claims...

ISO Claims Outcome Advisor Will Become Liability Navigator

ISO Claims Partners is pleased to announce that ISO Claims Outcome Advisor ®  (COA TM ) will become Liability Navigator TM  as of January 1, 2015. Liability Navigator is a proven and powerful...

Download New White Paper on The Best Way Claims Departments Can Drive Profitable Growth

The Best Way Claims Departments Can Drive Profitable Growth, a new white paper from ISO Claims Outcome Advisor ® , explores claimant communication — from why it’s difficult to get right to the...

More than 1,000 configurable settings make COA a good fit every time

Claims managers across the industry agree that their companies are missing many opportunities to apply comparative liability in automobile and general liability accident claims. Automated technolog...

Is Your Big Data Actionable?

Insurance claims departments use Big Data effectively for analysis. But how often is that data actionable? Claims executives still have plenty of opportunity to turn data analytics into effective...

Do Claims Adjusters Have a “Manual” Problem?

Do your claims adjusters rely on manuals too much? While the guidelines can help an adjuster understand your company’s policies, they can still lead to inconsistent application and result in the...

How to Handle the Claims Adjuster Hiring Wave

Forecasts indicate that claims executives will likely hire plenty of adjusters this year. That hiring will require a considerable investment in formal and on-the-job training. The longer it takes, ...

The Claims Adjuster Balancing Act

Claims adjusters need to make claimants whole. They also need to reach a closure rate of 100 percent and still find cases of comparative liability. The balancing act can be difficult. Watch this...