Michael Rivers

Michael Rivers

Michael Rivers is manager for Claims Consulting and Analytics for ISO Claims Services. He manages the statistical analysis group, which is responsible for data mining and data analysis of millions of data elements from the property/casualty insurance industry. Mike can be reached at mrivers@iso.com or 803-422-9169.

Why claim managers value adjusters who apply analytical thinking

When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control. The pressure is on adjusters to reduce cycle times, ensure that settlemen...

Taking Adjuster Training to the Next Level Using Technology to Improve Claim Outcomes

Determining proper adjuster caseloads and developing claim-handling procedures are often top internal agenda items for many claims organizations. The common thread of the two goals involves strikin...

Building Effective Communication Strategies: How ISO’s Portal Technology Can Improve Your Claims Processes

Earlier this year, ISO released a white paper entitled Good Communication Impacts More Than Just Claims .  This paper examined the various processes and tools utilized by many claims departments to...

ISO Claims Outcome Advisor Will Become Liability Navigator

ISO Claims Partners is pleased to announce that ISO Claims Outcome Advisor ®  (COA TM ) will become Liability Navigator TM  as of January 1, 2015. Liability Navigator is a proven and powerful...

More than 1,000 configurable settings make COA a good fit every time

Claims managers across the industry agree that their companies are missing many opportunities to apply comparative liability in automobile and general liability accident claims. Automated technolog...

Solving Workflow Issues in Subrogation

Do you rely on manual processes for subrogation? They can be time-consuming and may result in missed opportunities. The time and labor involved in subrogation has a tangible cost. The good news is...

Retain Customers through Better Subrogation

Imagine a scenario where a driver runs a stop sign and hits Mary Smith’s midsize sedan. Mary’s insurer pays for her vehicle’s damages minus her deductible — which, hoping to save on insurance costs...

Pursuing Subrogation Opportunities Critical to Insurers’ Bottom Line

A recent ISO study indicates that adjusters overlook subrogation opportunities found in approximately 15 percent of all closed claims. What percentage of your claims close with missed subrogation...

Five Questions That Lead to Better Claims Handling

Could your team handle its claims more effectively? Every organization has room for improvement, and in the claims department, a few operational changes could lead to several points off your compan...

For the Claims Adjuster Who’s Seen It All

In the claims business, most people see experience as the greatest asset. A seasoned adjuster with decades in the field has seen it all and therefore can reach fairer settlements faster — as well a...