Carlos Martins

Carlos Martins

Carlos Martins is vice president of ISO Claims Solutions at Verisk. You can contact him at Carlos.Martins@verisk.com.

A Look Ahead: ISO ClaimSearch Transformation

It is with great excitement that we announce our plans to transform ISO ClaimSearch ®  into a more powerful system that will include vast improvements in results and usability. Over the years, ISO ClaimSearch has beco...

Microinsurance and Claims: Key Claims Considerations

The role of the claims department in operating a microinsurance program may be even more sensitive than in mature markets. In any insurance market, large or small, the claims department engages with the customer in a...

ISO ClaimSearch: 2013 highlights

For the ISO ClaimSearch ® user community, 2013 was another year of significant growth. In addition to increases in the number of claim records in the property/casualty insurance industry’s all-claims database, our...

Customer Service, Shoppers, and Retention: New Claims Tools Can Help

Well, there’s good news and bad news. The percentage of auto insurance “shoppers” — those looking for a new policy — is at a six-year low, according to research from J.D. Power.  Insurance company efforts at customer...

5 Reasons Workers' Compensation Adjusters Need ISO ClaimSearch

ISO ClaimSearch ® has helped property/casualty claims departments streamline claims handling, identify suspicious activity, and comply with various state regulations for more than 40 years. For the workers' compensati...

Fire Marshal Reporting Update

Complying with state fire marshal regulations is something every insurer needs to be concerned about. ISO wants to remind insurers to make sure you are compliant with regulations in the states in which you offer fire...

CMS Updates Go into Effect

ISO ClaimSearch ® Medicare Secondary Payer Reporting Service helps insurers comply with CMS regulations. Customers who participate should be aware that CMS has recently implemented changes that affect reporting. TPOC...

ISO ClaimSearch improves searches and enhances customer service

The ISO ClaimSearch ® database now contains more than 870 million claims. Participants submit more than 235,000 claim reports a day, providing a constantly updated source of claims information. We continually work to...

Claim Handling, New Markets, and Profitable Growth

New markets, new products, and new underwriting practices bring new revenue. And then what? Following the near-term benefits, claims start to come in. Many, of course, are meritorious, but some are not.  Whether you’r...

Hurricane Season Is Here Again

Hurricane season officially begins today. And all predictions point to an above-average season. More storms can mean more opportunity for fraudsters. If you haven’t yet thought about how to handle catastrophe fraud ,...