A Look Ahead: ISO ClaimSearch Transformation

By Carlos Martins  |  July 23, 2014

It is with great excitement that we announce our plans to transform ISO ClaimSearch® into a more powerful system that will include vast improvements in results and usability. Over the years, ISO ClaimSearch has become an integral part of the claims handling process, and now it’s time to advance the system for greater ease and efficiency than ever before.

One of the first steps in the systemwide upgrade is a fresh new design for the ISO ClaimSearch website.  While you can still expect the same comprehensive and critical claims information, the new site will provide a far more intuitive, user-friendly, and productive experience:

  • cleaner, more dynamic customer experience
  • graphics to provide greater context for the data you receive
  • interactive components for access to more detailed information
  • improved site organization to make important features easier to find
  • links to industry news and updates, including regular insights from our blog
  • a mobile version for users active with customers in the field

Here’s the preliminary design for the ISO ClaimSearch site:


What do you think? We want to incorporate your feedback into the redesign, so take a moment to let us know your thoughts.

As ISO ClaimSearch moves into the future with a new look, functionality, and site design, we’ll actively keep you informed. You can expect to hear from us frequently in the coming months through e-mails, articles, and training to provide everything you need to take advantage of and feel at ease with the redesigned site and new features. If you have any questions, please feel free to contact ISO ClaimSearch customer support at info.ClaimSearch@iso.com

Carlos Martins

Carlos Martins, SCLA is Vice President and General Manager of ISO ClaimSearch Solutions. Carlos leads the operations of ISO ClaimSearch®, the property/casualty industry’s premier and only “all claims” database with over 1.2 billion claim records and market participation of more than 90 percent of the property/casualty insurance industry. Carlos is also responsible for the surrounding ecosystem of integrated solutions for ISO ClaimSearch which includes claim scoring, predictive analytics, third-party data, and visualization tools. Carlos brings to this role – and all ISO ClaimSearch participants – more than 30 years of experience in the property/casualty industry, where he has held a wide range of claims and technology roles. He is based in Jersey City, New Jersey and can be reached via email cmartins@iso.com or 201-469-3103.