October 21, 2020
The COVID-19 timeline tells the story of an insurance industry facing significant disruption across the board. Claim volume dropped sharply, cycle times and payments trended downward, virtual inspections expanded, and fraud incidents increased. Today, the industry is slowly emerging from the early challenges of the pandemic and claims leaders are looking ahead to the post-COVID future. What will the new normal look like? Join our panelists for a discussion on lessons learned from pandemic, how the economic fallout may increase fraud and buildup, and how carriers are preparing for the uncertain future.