The Verisk Speakers Bureau
Topics: Drones, Emerging Issues, General Liability
Ron Beiderman is vice president of commercial lines coverage products at ISO. He has primary responsibility for overseeing the research, development, implementation, and maintenance of policy forms, manual rules, and loss costs for ISO's Commercial Lines programs.
He plays a key role in ISO's emerging issues initiative, writing on emerging issues such as drones and cyber insurance.
Mr. Beiderman’s expertise has been featured in a wide range of business and insurance media, including CNBC.com, Independent Agent, Insurance Journal, and Rough Notes. He has also represented ISO at numerous industry forums where he has spoken on emerging issues, additional insured issues, construction defect coverage issues, and general liability trends and developments. He started his career at ISO and has held positions in the Commercial Property, General Liability, and Specialty Commercial Lines Divisions.
Ron graduated with a bachelor of science degree in political science and communications from Rutgers University and has earned the designation of Chartered Property Casualty Underwriter (CPCU).
Topics: Commercial Auto
Andrew Blancher is director of both commercial automobile product development and emerging issues at ISO.
Mr. Blancher is responsible for overseeing the development, revision, and maintenance of ISO's commercial automobile forms, rules, and loss costs programs. He has more than 30 years of experience in commercial automobile insurance.
As director of emerging issues, Mr. Blancher manages a research team that analyzes a host of technological, atmospheric and societal changes and publishes timely content contextualized for the insurance industry.
He has authored numerous articles for publications such as Rough Notes and ISO's Between the Lines. He is a frequent guest speaker and panelist at industry conferences and a teacher at accredited educational seminars.
Mr. Blancher graduated with a bachelor of science degree in marketing from Binghamton University and has earned the designation of a Charter Property Casualty Underwriter (CPCU).
Topics: Excess and Surplus, Reinsurance
John Buchanan is a Principal in the Excess and Reinsurance Division of ISO. He is responsible for all of ISO’s services for domestic and international reinsurers and excess operations. Throughout John's career, he has managed extensive benchmarking and modeling services for various reinsurers, carriers, and industry groups.
He joined ISO with substantial experience as a reinsurer at Platinum Reinsurance and a Principal for Tower Watson.
Mr. Buchanan graduated with a bachelor of arts degree in mathematics from West Chester University. He has earned the designations of Fellow of the Casualty Actuarial Society (FCAS) and Member of the American Academy of Actuaries (MAAA). He has moderated and spoken at dozens of industry events in his career and is founder and chair of the joint CAS-IFoA International Reinsurance Pricing Research Working Party.
Topics: Energy, Reinsurance
Elizabeth Casas is managing director of energy and insurance at ISO. Ms. Casas is responsible for creating customer-focused products and solutions for the energy insurance and reinsurance sector across Verisk Analytics.
Ms. Casas has deep international energy insurance and reinsurance sector experience. She has held senior management positions at Swiss Re (Bogota, New York, Armonk, and Houston), Willis Re (Bogota), Allianz (Mexico City), and Heath Lambert (London). She graduated from Pontifica Universidad Javeriana with a degree in industrial engineering. She is based in Houston, Texas.
Topics: Emerging Issues, Regulatory Issues, Big Data, Compliance
Steve Clarke is Vice President of ISO's Government Relations Division, leading ISO’s insurance legislative and regulatory activity with state and federal agencies and the National Association of Insurance Commissioners (NAIC). He oversees ISO’s product compliance and other required filings, legislative and regulatory monitoring, and licensing, and coordinates regulatory interaction for Verisk – insurance solutions.
Mr. Clarke has over 30 years of experience in the industry encompassing regulatory affairs, compliance, operations, and product development. He earned his CPCU in 1995 and has served for many years as an instructor at St. John's University School of Risk Management. His articles have been published in Risk Management magazine, Business Insurance, and Best’s Review, and he has been interviewed for numerous print and video articles appearing in leading local, national, and industry trade press outlets.
Topics: Homeowners Predictive Modeling, By-Peril Rating
Robert Curry is Assistant Vice President and Regulatory Actuary in the Government Relations Department at ISO. He is responsible for coordinating ISO’s interaction with regulators on ISO actuarial and analytic filings . He previously was the Lead Actuary for ISO’s Personal Property Actuarial Division. Mr. Curry has worked for ISO for more than thirty-five years. He holds a Bachelor of Science in Mathematics from Rutgers University. He is a Fellow of the Casualty Actuarial Society, Member of the American Academy of Actuaries and a Chartered Property Casualty Underwriter.
Topics: Data Science, Actuarial Science, Commercial Lines
Kristen Dardia leads the Commercial Lines Insurance Analytics team at Verisk and is based out of New York City/Jersey City. She has over 15 years of actuarial and data science experience in the Insurance industry with a focus on predictive/descriptive modeling, actuarial pricing, customer relationship management, and commercial lines. She is an expert on Verisk’s vast and proprietary data resources as well as relevant 3rd party sources. Drawing from her rich experience, she connects analytical methodologies with industry needs to produce powerful analytical objects.
Ms. Dardia graduated with a Bachelor of Science degree from James Madison University, earned a Masters in Statistics from Columbia University and a Master in Business Analytics from Stern. She has earned the designations of Fellow of the Casualty Actuarial Society (FCAS), Member of the American Academy of Actuaries (MAAA), Chartered Property Casualty Underwriter (CPCU), and Associate in Risk Management-ERM (ARM-E).
Topics: Directors and Officers, Errors and Omissions
Michael Doyle is an actuarial director for specialty lines at ISO, responsible for managing actuarial operations for errors and omissions (E&O) and directors and officers (D&O) insurance lines. Mr. Doyle brings more than 20 years of insurance and reinsurance experience in the professional liability and specialty markets.
Mr. Doyle brings more than 20 years of insurance and reinsurance experience in the professional liability and specialty markets and has previously led teams at ProSight, Munich Re, ACE, XL Catlin, and CNA.
Mr. Doyle graduated with a bachelor of science degree in finance from the Kelley School of Business at Indiana University. He has earned the designations of Fellow of the Casualty Actuarial Society (FCAS) and Member of the American Academy of Actuaries (MAAA).
Topics: Predictive Analytics, Auto Trends
Jimmy Engström is director of personal lines analytic products at ISO. Jimmy manages ISO’s Risk Analyzer solution and is responsible for development of innovative solutions for the insurance market. Prior to his current role, Jimmy helped spearhead development of ISO’s first Commercial Auto Symbol offering. He has held numerous roles in product management, marketing, and product development at ISO.
Topics: Claims, Catastrophe Management, Claims Management, Worldwide Cat
Ted Gregory is director of operations at Property Claim Services (PCS). He is responsible for daily operations of the PCS team, which includes catastrophe identification, development of loss estimates, and publishing of all PCS bulletins, loss estimating, and activities publishing of catastrophe bulletins, severe weather summaries, and storm and event tracking reports. Additionally, he coordinates PCS product and website enhancements, administers PCS quality control, and oversees customer service.
Gregory has more than 20 years’ experience in the insurance industry, including extensive work in property and catastrophe planning and response. Most recently, he spent 16 years at USAA, where he was responsible for coordinating and handling all levels of property claims; working on special investigations as part of the SIU department; and serving as staff advisor to the executive leadership of USAA catastrophe operations.
Topics: Claims, Fraud
Jim Hulett is vice president of product innovations at Verisk. Jim leads product innovation development strategy, sales support, and consulting for the Verisk Insurance Anti-Fraud Solutions practice. Before joining Verisk, Jim was a global industry consultant of the fraud and security intelligence practice for insurance at SAS Institute.
He was responsible for providing presale and business consulting support for software sales, analytic development activities, and operationalizing solutions focused on fraud detection, claims analytics, and investigation management solutions for markets worldwide.
Before joining SAS, he spent 22 years in the insurance industry as assistant VP of SIU, regional SIU director, manager of SIU multiclaim investigations, as well as other roles at two major multiline insurers. Jim holds a BS in Finance and professional designations as an Associate in Risk Management (ARM) and Fraud Claim Law Specialist (FCLS).
Topics: Global Insurance, Insurance Regulation, Customer Relations, Emerging Issues, Innovation, Global Trends, InsurTech, Blockchain
Barbara Ingraham is managing director of excess and surplus at ISO. Ms. Ingraham is responsible for leading ISO’s growth efforts in the excess and surplus market segment—setting strategy, enhancing existing capabilities, and developing new approaches to challenges facing the industry.
The focus on new approaches has led Ms. Ingraham to become heavily involved in Insurtech, innovation, emerging issues and how these elements affect the insurance industry. She is an in-demand speaker on a variety of topics including innovation and regulation, blockchain, Big Data, autonomous vehicles and the impact of innovation on catastrophe management and recovery. She is noted for her ability to take a complex topic and make it understandable for the audience.
Ms. Ingraham is an insurance executive with more than 30 years in customer management and business leadership roles. Most recently, she led the international segment for Zurich’s Global Corporate business unit in North America. Before that, she held positions of increasing leadership at Travelers, Marsh, AIG, and Winterthur. She graduated with a Bachelor of Arts degree from the University of Connecticut and earned a Master of Business Administration degree from the University of Hartford.
Topics: Commercial Auto, Underwriting, Vehicle Data, Driver Data, Business Data
Diane Injic is director of commercial auto underwriting at ISO. Diane is responsible for developing innovative policy- and vehicle-level underwriting solutions to help commercial auto insurers increase speed, efficiency, and profitability. She has more than 18 years of commercial auto industry experience, working in claims, underwriting, and product management.
Topics: Life Insurance, Predictive Analytics
Nick has held a wide gamut of actuarial, data science, and product development roles in the insurance sector. He has a passion for innovation and predictive analytics. He is a credential actuary and earned his FCAS in 2016. He started his role as the Director of Verisk Life in September of 2018.
Topics: Actuarial Science, Data Management
Joe Izzo is senior vice president of data strategy and information management at ISO. Mr. Izzo manages the maintenance and quality of ISO’s statistical databases and related products and services. He has more than 29 years of actuarial and data management experience.
Mr. Izzo began his career with ISO in 1986 as an actuarial assistant. He has held management positions of increasing responsibility since 1994. Those responsibilities have included personal and commercial lines data management and quality, new data product development, and actuarial consulting.
Mr. Izzo has been a speaker at various conferences and seminars run by ISO, the Casualty Actuarial Society (CAS), and the Insurance Data Management Association (IDMA).
Graduating from Columbia University’s School of Engineering and Applied Sciences, Mr. Izzo earned a bachelor of science in operations research with a concentration in economics. He is a member of the American Academy of Actuaries (MAAA), a Fellow of the Casualty Actuarial Society (FCAS), a Chartered Property Casualty Underwriter (CPCU), and an Associate in Insurance Services (AIS).
Topics: Cyber, SRCC/PV, Retail, ESG, Reinsurance, ILS, Worldwide Cat
Tom Johansmeyer, ARM, is head of PCS, a Verisk business. He has focused on the broad and rapid expansion of PCS, leading the team into Japan, New Zealand, and other APAC regions in 2019 – as well as Mexico. Tom is the architect of the PCS entry into global specialty lines, most recently adding large risk loss reporting to the group’s portfolio. Previously, Tom held insurance industry roles at Guy Carpenter (where he launched the first corporate blog in the reinsurance sector) and Deloitte.
Topics: Claims Management, Claims Innovation, Anti-Fraud Technology
Carlos Martins is senior vice president, ISO Claims Solutions, leading innovation and development of an integrated suite of claims products, including ISO ClaimSearch®—the property/casualty industry’s largest claims database with over 1.5 billion claims. He has more than 35 years of claims experience.
Carlos oversees several industrywide claims innovation initiatives. Under his leadership, the organization helps insurers bring greater automation to claims processing through data science, machine learning, and predictive analytics. He spearheaded the transformation of ISO ClaimSearch, from a legacy mainframe system to a cloud-based, real-time claims intelligence platform.
Before joining Verisk, Carlos spent 25 years at Prudential, where he was adept at driving innovation by translating business needs into IT initiatives. His expertise in first notice of loss (FNOL) enabled Prudential to develop a cutting-edge system that served as the industry standard.
Carlos regularly speaks at industry conferences and events. He holds the SCLA designation and has a BS degree in business administration and marketing from Rutgers University.
Topics: Drones, General Liability, Emerging Issues, Construction Defects, Liquor Liability
William (Billy) Mauro is director of commercial casualty product development at ISO. Since joining ISO in 2003, Mr. Mauro has been involved in the development of many of ISO’s commercial casualty initiatives, including drone coverage options, data breach exclusions, additional insured revisions, and liquor liability coverage options.
Mr. Mauro has also helped develop ISO’s businessowners, farm, homeowners, and market segments programs.
Mr. Mauro has contributed articles to several insurance publications, such as Carrier Management and Gen Re’s Policy Wording Matters, and has presented at events run by a number of industry organizations, including the Association of Insurance Compliance Professionals, the Property Casualty Insurers Association of America (PCI), and the National Association of Mutual Insurance Companies. Before joining ISO, he was a licensed life insurance agent and worked on life insurance product services at Morgan Stanley.
Mr. Mauro graduated with a bachelor of science degree in business management and finance from Brooklyn College, a City University of New York.
Kevin G. May
Topics: Subrogation, Claim Innovation
Kevin is a 32-year veteran of the property and casualty insurance industry having spent the last 27 years focused on leading subrogation delivery and innovation initiatives while now leading the subrogation efforts of Verisk as the Vice President of Innovation – Subrogation.
He is a past executive board member (Treasurer) of the National Association of Subrogation Professionals. He has also served on various industry committees, presented at various conferences, served as a conference co-chair and track leader, and is a mentor for insurtech start-ups. He has obtained is CPCU and CSRP designations.
Topics: Actuarial Science, Drones, General Liability, Construction Defects
Tim McCarthy is an actuarial director in the commercial lines actuarial division at ISO Solutions. He is responsible for managing the actuarial operations for commercial general liability, medical professional, and commercial excess/umbrella. He has worked at ISO for more than 20 years.
Mr. McCarthy graduated with a bachelor of science degree in mathematics from Loyola College and has earned the designations of Associate of the Casualty Actuarial Society (ACAS) and Member of the American Academy of Actuaries (MAAA). He is also a past president of the Casualty Actuaries of Greater New York (CAGNY).
Topics: Global Insurance, Commercial Lines, Emerging Issues, InsurTech, Innovation, Diversity & Inclusion
Debbie Morris is senior vice president of commercial lines at ISO, responsible for core lines products, data and actuarial products, consulting and rating services. Prior to joining Verisk, Debbie worked for AIG, where she held leadership positions in commercial lines businesses globally and at AIG’s Excess & Surplus carrier, Lexington Insurance Company.
Debbie is the co-founder of Gigi’s Playhouse, the only community and education center specifically designed to celebrate and support individuals with Down syndrome and their families in New York City.
Topics: Excess and Surplus, Reinsurance, Global Insurance
Maroun Mourad is president, Global Underwriting, leading Verisk’s businesses across life insurance, commercial lines underwriting in the United States, and property and casualty underwriting internationally. He has profitably grown businesses for 19 years in the U.S., UK, Europe, and emerging markets.
While working at Gen Re, AIG, Arch, and Zurich, in leadership roles, Maroun served clients across underwriting (production & technical), operations, and general management. He led teams and P&Ls in personal and commercial lines spanning multiple customer segments, distribution channels, and cultures. Maroun’s laser focus on team building, customer centricity, and delivering quality results enabled business transformations in established, start-up, and turnaround environments. Maroun is an industry thought leader, public speaker, volunteer, and mentor. His first book, The Insurance Management Playbook: A Leader’s Guide, published in 2014, stands testament to his passion for the insurance business. He received his Bachelor of Arts and Juris Doctor degrees from the University of California, Berkeley.
Topics: Crime and Fidelity
Robert Olausen is a principal at ISO, responsible for the development of the Crime & Fidelity and Financial Institutions Programs. Before ISO, he was director of the fidelity department of the Surety and Fidelity Association of America. He serves on the Executive Committee of the Fidelity Law Association and is a member of the Professional Liability Underwriting Society.
Mr. Olausen graduated with a bachelor of business administration degree and has earned a professional certificate in bonding from The College of Insurance at St. John’s University.
Topics: Analytic Based Filing Compliance, Regulatory Issues
Laura Panesso is Director of State Relations at ISO. She manages ISO’s regulatory filings and issues associated with ISO’s forms, rules, and loss costs, the review and implementation of ISO's predictive modeling-based filings, and all aspects of ISO's statistical agent functions.
Ms. Panesso graduated with a bachelor of science degree in applied mathematics from the New Jersey Institute of Technology and a master of arts in history of technology, environment, and medicine from Rutgers University.
Topics: Ridesharing, Autonomous Cars, Cyber, Millennials
Sandee Perfetto is personal lines coverage director for ISO. Ms. Perfetto leads a team of personal lines and farm insurance professionals in using customer feedback, market knowledge, and business intelligence to drive the creation of new coverage products, and to maintain and enhance ISO’s existing programs. Over the years, Ms. Perfetto has helped develop a number of new personal lines products, and currently leads the personal lines development of insurance solutions for the sharing economy, millennials, autonomous vehicles, cyber and cannabis.
Ms. Perfetto began her career at ISO in the personal lines division. She graduated with a bachelor of science degree in insurance and finance from the University of Hartford and earned a master of science degree in education from Queens College.
Topics: Medicare Secondary Payer, Legal and Legislative Updates
Mark Popolizio is the vice president of Medicare Secondary Payer (MSP) compliance and policy for ISO Claims Partners. He is a nationally recognized authority in MSP compliance.
Mr. Popolizio practiced insurance defense litigation for ten years, concentrating in the areas of workers' compensation and general liability. Since 2006, he has dedicated his career exclusively to MSP compliance, working with insurers, self-insureds, third-party administrators (TPAs), and other claims professionals.
Mr. Popolizio is a regularly featured presenter on MSP issues at national seminars and other industry events. He has authored numerous national articles addressing several topics related to MSP matters, including a chapter in the California Bar CLE publication, Special Needs Trusts: Planning, Drafting and Administration. He is also active with other industry groups, including MARC, DRI, and NAMSAP.
Mr. Popolizio graduated summa cum laude from Quinnipiac University in Hamden, Connecticut, with bachelor of science degrees in legal studies and sociology. He relocated to South Florida in 1992 to attend law school at Nova Southeastern University School of Law in Ft. Lauderdale. While at law school, he served as a judicial clerk to the late Honorable John D. Wessel (15th Judicial Circuit, Palm Beach County, Florida) and was a research assistant for Professor Leslie Larkin Cooney. Mr. Popolizio graduated from Nova in 1995 and is licensed to practice law in Florida and Connecticut.
Topics: Macroeconomic Insights, Applied Economic Forecasting, Market Estimates, Predictive Analytics, Social Trends Analytics, Commercial Lines
Eric Price-Glynn is vice president of research and development for ISO MarketStance. Mr. Price-Glynn oversees the development of tools that provide highly granular estimates of market opportunities in commercial and personal lines. He specializes in analyzing the consequences of macroeconomic and social trends for lines of business by location, size, and industry of account, and capitalizing on the breadth of available data for modeling commercial lines.
Mr. Price-Glynn graduated with a bachelor of arts degree in distributed studies from the University of Colorado at Boulder and a master of arts degree in economics from UMass Amherst.
Topics: Personal Lines Property, Data & Analytics, Innovation
James Roche is vice president of product management at ISO and is responsible for personal lines product strategy and the development of new and enhanced, innovative solutions for personal lines property underwriting.
Mr. Roche leads a team of product leaders dedicated to addressing customer needs and solving customer problems through the use of data and analytics that provide valuable insights, as well as innovative product design and delivery.
Mr. Roche is a data analytics and insurance executive, having spent 25 years in the industry and more than 18 years with Allstate across a variety of divisions including claims, operations and underwriting.
Dr. Arindam Samanta
Topics: Wildfire, Weather Perils (hail, wind, lightning), Property Risk, Resilience, Product Innovation
Dr. Arindam Samanta leads property underwriting product management efforts in the areas of weather and natural hazards, including FireLine®, Verisk’s wildfire risk management tool for the insurance industry, and a range of other property risk assessment tools related to hail, wind, and lightning. Additionally, he supports ISO’s personal lines product innovation pipeline and agenda.
Dr. Samanta did his academic and research work at the Indian Institute of Technology (IIT), Caltech, and Boston University. National and international news media—including the BBC, as well as Nature and Science magazines—have highlighted his research. He has contributed to articles and been quoted by trade journals such as Insurance Journal, Business Insurance, CLM Magazine, PropertyCasualty360, Risk & Insurance, and Canadian Underwriter. He has also received Verisk’s highest award: the Verisk Citizenship Award.
William C. Schlager
Topics: Home Sharing, Homeowners
William C. (Chuck) Schlager is principal of personal property product development for ISO. His primary responsibility is the research, development, implementation, and maintenance of forms and manual rules for homeowners, dwelling property, personal liability, personal inland marine, and watercraft insurance programs.
Mr. Schlager regularly meets with industry professionals from both insurer and agent groups to discuss insurance issues and trends. He began his career at ISO in the personal lines division as a personal auto analyst and has held roles of increasing responsibility.
Mr. Schlager graduated with a bachelor of arts degree in sociology from Upsala College.
Topics: Digital Strategy, Digital Innovation, Policy Administration Systems, Rating Solutions
Mark Sheehan, vice president of ISO, is responsible for the ISO Rating Solutions division, which includes ISO Electronic Rating Content (ISO ERC), ISO Circular Navigator and ISO Portfolio Outcome Visualizer products. He is a technology and business process management professional with more than 25 years of experience in IT, business systems analysis, and consulting.
His division works to maximize the benefits that insurers and vendor-partners derive from ISO's rating solutions.
Mr. Sheehan graduated with a bachelor of science degree in business administration from the University of New Hampshire and earned a master of business administration degree from Southern New Hampshire University.
Topics: Autonomous Cars, Telematics, Actuarial Science, Auto Trends, Data Analytics
Jared Smollik is the Vice President of Personal Lines Core Products at ISO, a subsidiary of Verisk Analytics. Mr. Smollik leads a team of personal lines insurance professionals in using customer feedback, market knowledge, business intelligence, and data to drive the creation of new coverage, actuarial and analytic products and to maintain and enhance ISO’s existing programs. The team also provides valuable data and actionable insights related to industry benchmarks and financial results that help companies make critical decisions about product development.
Mr. Smollik is also part of ISO’s efforts to develop vehicle telematics and autonomous vehicles products and contributes to other automobile-related research. Mr. Smollik graduated with a bachelor of science degree in mathematics and finance from Rutgers College and the Rutgers Business School, and subsequently with an MBA from the Rutgers Business School. He has earned the designations of Fellow of the Casualty Actuarial Society (FCAS), Member of the American Academy of Actuaries (MAAA), Chartered Enterprise Risk Analyst (CERA), Chartered Property Casualty Underwriter (CPCU), and Associate in Risk Management-ERM (ARM-E).
Topics: Data Management
Tracy Spadola is vice president of strategic data operations at ISO. She manages ISO’s data strategy to improve the organization’s ability to deliver products, services, and analytics and provide insights to customers. Ms. Spadola has been a key contributor in the Insurance Data Management Association (IDMA).
Currently, Ms. Spadola is vice president of business development at IDMA and formerly served as the president and chair of the board.
Prior to joining ISO, she was the practice lead for insurance industry consulting at Teradata.
Ms. Spadola is a recognized leader in the insurance data management field and a frequent speaker at industry and training events run by a range of leading organizations, including the Association for Cooperative Operations Research and Development (ACORD), the Casualty Actuarial Society (CAS), and IDMA. She has authored several articles on the topics of data management, data governance, and stewardship.
Ms. Spadola graduated with a bachelor of science degree in management information systems from Excelsior College and a master of science degree in organizational leadership from Quinnipiac University. She has earned the designations of Fellow of the Insurance Data Management Association (FIDM), Charter Property Casualty Underwriter (CPCU), and Certified Insurance Data Manager (CIDM).
Topics: Flood, Resilience
Marc Treacy is Managing Director of Flood Insurance at ISO. He is responsible for developing flood insurance solutions for ISO's commercial and personal lines.
Mr. Treacy brings 20 years of experience in underwriting and claims within commercial and personal lines. Most recently, he served as underwriting director at CNA. Before that, he worked for Liberty Mutual, Amerisure, and Allstate. He holds a BA from Creighton University. Marc is based in Chicago, Illinois.
Topics: P&C Claims, Auto Physical Damage, Subrogation, Salvage, Total Loss, Claim Innovation, Photo Estimation, Fraud, Digital Claim Solutions
Rick Treviño is an assistant vice president for ISO Claim Solutions. He is responsible for claim processes to include first notice of loss, digital media, windshield, total loss, VIN monitoring, and Intelligent Vehicle Inspection solutions. Rick has more than twenty-three years of carrier claim process experience having worked for four insurance carriers in various capacities. He has twenty plus years of management experience including at the executive level.
Rick graduated with a Bachelor of Arts degree in psychology from the University of Texas at Austin and earned a Master of Business Administration in Management from Our Lady of the Lake University.
Topics: Drones, General Liability, Construction Defects
Tracey Waller is a casualty product development lead for ISO. She handles research and coverage product development for general, commercial, umbrella/excess, and medical professional liability policy forms and manual rules. Recently, Ms. Waller helped ISO develop a new Home Care Liability Program.
Ms. Waller has also helped ISO develop drone-related coverage options for ISO’s General Liability and Umbrella/Excess Programs. She joined ISO in 2008.
Ms. Waller graduated with a bachelor of fine arts degree from Rutgers University and a master of business administration degree in risk management and international business from Saint Peter’s University. She has earned the designation of Chartered Property Casualty Underwriter (CPCU).
Topics: Customer Relations
Scott West is assistant vice president of customer strategy and solutions for ISO. In this role, he helps ISO’s leaders gain new insights into how customers use the company’s products and services. Mr. West manages customer satisfaction metrics and creates and develops strategic opportunities for innovation.
Earlier in his career, Mr. West worked as a personal lines pricing analyst for an insurer and in government relations and sales for ISO and Verisk – insurance solutions.
Mr. West graduated with a bachelor of business administration degree in accounting from the University of Iowa. He has earned the designations of Chartered Property Casualty Underwriter (CPCU) and Associate in Insurance Accounting and Finance (AIAF).
Topics: Directors and Officers, Errors and Omissions, Employment Practices Liability
Steve Whelan is director of management/professional liability product development for ISO. He is responsible for overseeing the development of insurance programs for the following lines: Directors and Officers (D&O), Errors and Omissions(E&O), Employment Practices Liability (EPL), Fiduciary Liability, Crime, and Financial Institutions.
Mr. Whelan has more than 20 years of experience as an underwriter and manager of professional and management liability products. During that time, he has helped a wide range of companies obtain the coverage they needed in the constantly changing D&O marketplace.
Mr. Whelan graduated with a bachelor of science degree in finance from Marist College.
Topics: Predictive Analytics
Douglas Wing is an assistant vice president of analytic products for ISO. He is responsible for the ISO Risk Analyzer® suite of predictive analytic tools. Mr. Wing champions initiatives in analytics and predictive modeling that enhance ISO’s offerings. He has more than ten years of experience building and implementing insurance analytics.
Before joining Verisk, Mr. Wing was in actuarial research and development at Liberty Mutual.
Mr. Wing graduated with a bachelor of arts degree in mathematics from the University of Maine and earned a master of science degree in pure mathematics from the University of Massachusetts.