Digital Empowerment for Tomorrow’s Workers’ Compensation Claims Teams

October 29, 2025 / 4 min read

Outdated and inefficient claims processes are creating operational drag and putting many workers’ compensation insurers on a collision course with millennial and Generation Z workforce trends. These workers represent insurers’ future—but only if carriers can attract, develop, and retain enough younger professionals to offset the steady attrition of experience and expertise from team members retiring or exiting the industry. Meeting that challenge may be easier if the incoming cohort sees a digital workplace where claims adjusting is more than administrative; it’s strategic.

The Bureau of Labor Statistics forecasts that overall employment for claims adjusters, appraisers, examiners, and investigators will decline 5% from 2024 to 2034. At the same time, the bureau projects about 21,600 unfilled openings annually, mainly driven by retirements and transfers.

Filling those positions will be a generation attracted to meaningful work. A Deloitte survey found that 89% of Gen Z and 92% of millennials say a sense of purpose is essential to job satisfaction and well-being. Many are willing to reject assignments or employers that are misaligned with their values.

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Work with a higher purpose

To meet the desire to serve in roles that improve lives, it may help to emphasize the role of workers’ comp in helping people injured on the job to heal and stay financially stable—for their own and their families’ well-being. But outdated, manual workflows can make the process painful and frustrating for injured workers. At the same time, a new generation of claims staff may feel they’re falling behind professionally as a digital world passes them by.

Embracing new technology can help insurers tackle their workforce challenges in two ways. Faster, more effective workflows deliver better service to claimants and can help them recover more quickly, meeting the test of meaningful, beneficial employment that motivates millennials and Gen Z. Achieving those results with advanced digital tools, augmented by the latest technologies such as generative artificial intelligence (GenAI) and Agentic AI, can help those workers meet their goals for professional growth and development.

Escaping the medical records quagmire

One area ripe for a technological revolution is medical record review, which remains among the most time-consuming and error-prone parts of claims settlement. Manually reviewing records for just one claim may consume hours or days, often leading to expensive delays and inaccuracies while driving up administrative overhead.

To meet this challenge, Verisk is launching a new collaboration with Jopari Solutions, a leader in secure electronic medical claims and billing solutions with a claims delivery network of 2.9 million healthcare participants nationwide. Verisk’s GenAI- and AI-powered insurance claim medical record review and severity scoring models will combine with Jopari’s electronic delivery of medical bills and attachments to deliver a unique value proposition greater than the sum of its parts. These synergies can help reduce administrative friction, empower smarter decisions, and build trust through automation and compliance.

Verisk’s medical record review tools automate a time-consuming step and support more accurate decisions for casualty claims handlers and payers while cutting medical record processing times by as much as 90% compared with manual review. Additionally, AI-powered severity scoring flags claims with the potential to escalate—before they can spiral out of control.

New generation, new incentives

This could transform a claims organization in ways that give recruiters a powerful story to tell younger applicants: Here is a workplace that cares for people in their time of need while providing relevant experience and development to propel a career forward. Adjusters can feel empowered with digital-native tools, intelligent insights, and automation, making their role more strategic and less administrative. While carriers acquire a new edge in tackling staff shortages and building more engaged teams, the efficiencies gained through AI augmentation can also help leaner operations sustain throughput with no trade-offs in speed or quality.

As they address their workforce challenges, insurers can realize an array of additional benefits through the joined capabilities of Verisk and Jopari. Carriers can embed intelligence in end-to-end, connected workflows that support earlier intervention to clear bottlenecks, smarter processing to optimize accuracy, and faster claims resolution to better serve policyholders.

Realizing this new vision depends on breaking down silos to let synchronized intelligence:

Drive interoperable, connected claims processing
Feed insights back to the claims side of the business
Bolster regulatory compliance and audit readiness
Create a more connected, trusted claims ecosystem

Learn more about how Verisk and Jopari are poised to help build a new generation of claims organizations.