CRC Transition Update: Temporary Halt on Recovery Activities

By Shawn Deane February 5, 2018

On February 2, 2018, the Centers for Medicare and Medicaid (CMS) issued its latest update regarding the Commercial Repayment Center (CRC) transition from CGI Federal to Performant Financial Corporation (Performant). A copy of CMS’ new notice can be obtained here. As reported in our recent post, there will be a CRC transition “cutover” from February 7-9 prior to Performant assuming full CRC operations on February 12, 2018 at 8:00 a.m. EST.

In this new alert, CMS announced the following additional information:

  • CMS will temporarily halt recovery activities for both Group Health Plan and Non-Group Health Plan cases at the close of business on Wednesday, February 7, 2018. 
  • All recovery activities will then resume on Monday, February 12, 2018 with the new CRC contractor, Performant Recovery.

In addition, CMS reiterated its prior advisements on other transition aspects as follows:

  • The CRC call center will still be available on February 7 and 8, 2018, to answer questions. However, customer service representatives will only have access to case information processed as of the close of business Wednesday, February 7, 2018.
  • The Medicare Secondary Payment Recovery Portal (MSPRP) will remain available for CRC cases, but will be limited to inquiry functions and reflect case information processed as of close of business Wednesday, February 7, 2018.

ISO Claims Partners is closely monitoring all events related to the CRC transition and will provide future updates as warranted. 

For questions, contact Shawn Deane at shawn.deane@verisk.com or (978) 825-8158.


Shawn Deane

Shawn Deane is vice president of product development at ISO Claims Partners where he concentrates on all facets of Medicare Secondary Payer (MSP) compliance. Before joining ISO Claims Partners, he practiced healthcare law and insurance defense. Shawn is a member of the Defense Research Institute, has attained the Medicare Set-Aside Certified Consultant (MSCC) certification, and is the 2017 President of the National Alliance of Medicare Set-Aside Professionals (NAMSAP). He is member of the Massachusetts Bar and is licensed in both state and federal courts in Massachusetts.