ISO ClaimSearch® Upgrading Web Browser Security to TLS 1.2

ISO ClaimSearch® uses TLS 1.2 (Transport Layer Security) to secure communications with our customers’ web browsers. As the custodian of sensitive claim and personal information, ISO ClaimSearch requires customers to transmit data in a way that complies with current security protocol. This will help prevent fallback to the SSL 3.0 (Secure Sockets Layer) protocol, which can be exploited to reveal protected personal information and other sensitive data.

After June 22, 2017, users will be able to log on to ISO ClaimSearch only when using web browsers compliant with the current TLS 1.2 protocol.

Users with the following web browsers are completely compliant with TLS 1.2 and able to log on to ISO ClaimSearch:

  • Google Chrome
  • Mozilla Firefox
  • Opera
  • Safari

How to Modify or Confirm the Settings of Internet Explorer to Connect to ISO ClaimSearch

ISO ClaimSearch users will be able to use Internet Explorer if the browser settings are modified as follows:

  1. On the main menu, select Tools > Internet Options.
  2. In the Internet Options box, select the Advanced tab.
  3. In the Security category, uncheck “Use SSL 3.0” and check Use TLS 1.0, TLS 1.1 and Use TLS 1.2 (if available).
  4. If these Security categories are not listed, you must update your browser to a current version.

How to Modify or Confirm the Settings of Google Chrome to Connect to ISO ClaimSearch

  1. With Google Chrome open, click Alt F and select Settings.
  2. Scroll down and select Show advanced settings.
  3. Scroll down to the Network section and click Change proxy settings.
  4. Select the Advanced tab.
  5. Scroll down to the Security category; manually check the option box for Use TLS 1.1 and Use TLS 1.2.
  6. Click OK.
  7. Close your browser and restart Google Chrome.
  8. If these Security categories are not listed, you must update your browser to a current version.

How to Modify or Confirm the Settings of Mozilla Firefox to Connect to ISO ClaimSearch

  1. With Firefox open, type “about:config” in the address bar and press Enter.
  2. In the Search field, enter “tls” and then find and double-click the entry for security.tls.version.min.
  3. Set the integer value to 2 to force protocol of TLS 1.2.
  4. Close your browser and restart Mozilla Firefox.
  5. If these options are not available, you must update your browser to a current version.

You can find more information on web browser compliance with TLS 1.2 here.