Motor Claims Management

Motor Damage Appraisals

The rapid preparation of vehicle appraisal reports enables proactive management, reliable results, and consistent processes. Take advantage of this proactive management — from estimated billing and repairs to total loss claims.

How to balance cost of claims, quality, and turnaround times?

Rising cost pressures, high loss ratios, and long processing times are compounded by a shortage of skilled workers and fragmented service provider structures. External pools of experts, limited control mechanisms, and variations in quality further complicate the process of cost-effective and transparent claims settlement.

Reliable automotive appraisals with real impact on decision-making – used nationwide

Our objective assessments and proactive claims management enable reliable, cost-effective claims settlement and have been proven to reduce claims costs. Through rapid response times, a nationwide presence, and consistently high professional standards, we ensure stable processes, reliable assessments, and maximum control.

Claims cost management

Objective expert opinions and active oversight by qualified experts ensure cost-effectiveness, reliable valuations, and reduced claims costs.

Speed and availability

We respond within hours, offer nationwide coverage, and provide service during off-peak hours, ensuring consistent turnaround times—even during periods of high demand.

Quality and professional reliability

Qualified experts and standardized digital processes ensure objective, reliable, high-quality reports with maximum control.

We support the following steps in the claims management process:

Contacting the claimant
Notifying claimants in the event of a hospital admission
Expert report
Active management—whether for pro forma billing, referral to partner repair shops, or residual sales

We support the following steps in the claims management process:

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Where we support:

Motor vehicle liability claims
General liability claims
Hull and natural hazards
Major loss events (flooding/hail)
Special vehicles

Where we support:

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Additional digital solutions

Claims calculation – digital and fast – with Fast Claim

An on-site inspection is not always necessary. Based on established guidelines, a decision is made on a case-by-case basis as to whether a damage assessment is warranted. For this purpose, we use Fast Claim, a web app that allows policyholders or claimants to document damage using photos and videos.

Claim Direct

Automated, modular auto claims assessment with clear recommendations for targeted decision-making. Claim Direct makes expert knowledge accessible through a modular, integrated system.

Fast, secure, and scalable damage assessment for claims adjusters
Automated image and data analysis
Integrated fraud detection
Reliable repair cost estimates, market value determination, and residual value forecasts

Facts and figures

120.000+ expert reports per year

30 co-operation partners

Rethinking claims management with us

Download the product flyer with all information at a glance.

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Reimagine your claims management

Optimise the entire claims management process with our full suite of solutions.

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Recommendations for faster actions

Claim Direct provides your team with direct recommendations for action through an online repair cost forecast. Claimants thus receive rapid support, as motor claims can be managed efficiently and controlled directly.

Learn about Claim Direct

Cost-efficient and fair document verification

The customised verification of receipts is aimed at a cost-efficient and fair settlement, taking into account the obligation to minimize damages. Documents are professionally checked and test reports are prepared for fictitious settlement or approval.

Learn about Document Check

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Let specialists settle your claims efficiently and expertly

Our teams of experts support the claims and benefits settlement of various insurance lines to the desired level of integration: from selective relief of certain activities to case-closing settlement of motor claims.

Learn about Claims and Benefits Settlement

Contact us to learn more

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