Motor Claims Management

Claim Direct

Claim Direct combines automated image and data analysis with in-depth expertise—delivering fast, reliable forecasts and clear recommendations for action in minutes.

How can claims decisions be made quickly, objectively, and reliably?

Subjective damage assessments, a shortage of skilled workers, and data silos make it difficult to settle claims quickly and consistently. At the same time, the risk of fraud and uncertainty surrounding key decisions—such as whether to repair or declare a total loss—is on the rise, while internal IT resources for new solutions are often lacking.

Make decisions on the spot. Manage with precision.

Manage with precision. Automated, modular vehicle damage assessment with clear recommendations for precise management.

Claim Direct provides access to in-depth expertise through a modular, integrated system. It enables claims adjusters to perform fast, reliable, and scalable damage assessments – to generate clear recommendations for action based on established guidelines.

Make decisions on the spot. Manage with precision. Automated, modular vehicle damage assessment with clear recommendations for precise management.

Recommendations for action

Automated image and data analysis provides reliable repair cost estimates, total loss determinations, and residual value projections in minutes—enabling fast, clear, and regulation-based recommendations for action.

Seamless process in a modularly configurable system

End-to-end process coverage in a modular, seamless solution—flexibly integrable into various system environments and at different levels of integration.

In-depth expertise in scalable technology

Years of specialized expertise integrated into a digital, AI-powered system delivers reliable forecasts. If necessary, follow-up processes can be seamlessly initiated.

Input

Upload available documents:
- Photos of the damage
- Vehicle registration document
- etc.
Short questionnaire

Damage assessment with Claim Direct

Fraud detection by comparing identifiable vehicle characteristics
Enhanced fraud detection through digital media forensics (online duplicate check, metadata analysis, pixel manipulation)
Regional hourly labor rates through an integrated repair shop search
Repair cost calculation with DAT in accordance with manufacturer specifications
Determination of the replacement value
Optional: loss-of-use and rental car categories
Optional: calculation of diminished value
Optional: salvage value forecast

Result

Fraud probability
Recommended action for claims routing based on individually configurable rules:
- Cash settlement
- Repair shop routing
- Assignment of an appraiser:
  - Validation of the result
  - Requesting additional information as well as remote inspection and report preparation (Fast Claim)
  - On-site inspection including appraisal report
Claims report

Where we support

Motor liability claims
General liability claims
Comprehensive and natural hazard/catastrophe insurance claims
Major natural disasters (flooding/hail)

We combine expert knowledge with digital intelligence

Based on the recommendations from Claim Direct, an expert assessment can be commissioned for more complex cases.

The rapid preparation of vehicle assessments by in-house experts enables proactive management, reliable results, and consistent processes—even during peak periods. Take advantage of this proactive management—from estimated billing and repairs to total loss claims.

Learn about Damage Appraisals

Rethinking claims management with us

Download the product flyer with all information at a glance.

Learn more

Reimagine your claims management

Optimise the entire claims management process with our full suite of solutions.

Customized claims management in the appraisal process

When providing individual support for the appraisal process, we aim for quick and cost-efficient processing without losing focus on quality and the end customer.

Learn about Damage Appraisals

Cost-efficient and fair document verification

The customised verification of receipts is aimed at a cost-efficient and fair settlement, taking into account the obligation to minimize damages. Documents are professionally checked and test reports are prepared for fictitious settlement or approval.

Learn about Document Check

Row Of Customer Service Workers With Headsets

Let specialists settle your claims efficiently and expertly

Our teams of experts support the claims and benefits settlement of various insurance lines to the desired level of integration: from selective relief of certain activities to case-closing settlement of motor claims.

Learn about Claims and Benefits Settlement

Contact us to learn more

First Name

Last Name

Business Email

Company

Title

Country

Comments?