ISO
Easing into a ‘right touch’ claims strategy: How automation strikes the perfect balance to keep policyholders happy
Customer expectations are rising across the board and CX is emerging as the key differentiator for businesses
How to find reliable data in the Lloyd’s Market
Reliable data is an indispensable resource for actuaries, whether they are novices or seasoned practitioners.
The Official Injury Claim portal has landed: Providing data on the early impact of the Whiplash Reforms and how insurers need to adapt
31 May marked a major change in the way whiplash and other low value injury claims are handled.
Lack of uniformity and collaboration in cyber insurance can hold back market
Inconsistencies and a lack of standardisation in how insureds, underwriters, and regulators approach cyber insurance are persistent challenges that can hinder the…
Proactive cyber measures needed to tackle rising supply chain risks of cloud infrastructure
With organisations increasingly making use of cloud infrastructure in their supply chains, even the most well-defended enterprises can be exposed to cyber threats.
Four ways aggregated cyber data can help the London Market
The lack of relevant and credible cyber insurance data remains a challenge for the London Market, making it difficult to make informed decisions around cyber risk.
COVID-19 pandemic accelerates digital transformation of London Market
Despite the challenges of the pandemic, it has also kickstarted operational and societal changes that have showcased that Lloyd's can adapt to a more digital environment.
COVID-19 and FCA signposting delay give travel insurers time to reflect on cover
As the FCA signposting rules encourage insurers to direct potential business elsewhere, insurers may need to re-evaluate their cover.
ADAS could improve road safety, but creates challenges for UK and Ireland insurers
ADAS features are becoming increasingly common in cars in the UK and Ireland, however insurers face challenges in obtaining accurate and meaningful data.
Storms Ciara, Dennis, and Jorge reinforce need for robust models
With storms Ciara, Dennis, and Jorge all contributing to the wettest February on record, it’s time for insurers to test whether their perils models are fit for purpose.
Five ways UK property underwriters can suffer from premium leakage
Learn common ways underwriters might suffer from inaccurate rates, higher loss ratios or unexpected claims costs due to missing or misstated underwriting information.
How can the London Market tackle outdated and inconsistent policy language?
London insurers write a diverse range of policies across lines of business and geographies that it’s difficult to ensure policy language is up to date and consistent.
EU warning on pre-existing conditions should prompt travel insurance reform
Seventy per cent of travel insurers in Europe currently exclude pre-existing medical conditions.
Death by a thousand cuts: Why Lloyd’s underwriters need better data for attritional losses
Not understanding the quality of a risk can lead to poor attritional loss ratios, which is why it's paramount that Lloyd’s underwriters not lose out to poor-quality data.
Disrupting the static UK pet insurance market requires more clarity around cover
UK pet insurers can have a tough time keeping customers happy, especially for pets with pre-existing medical conditions.