Claims
The ethical implications of automating high level claims processing
AI and process automation in claims can administer appropriate responses to resolve both high and low-level claims
Getting to grips with post-Whiplash Reforms claims
Getting to grips with post-Whiplash Reforms claims: The current state of play for UK insurance firms growth of its customer base.
Easing into a ‘right touch’ claims strategy: How automation strikes the perfect balance to keep policyholders happy
Customer expectations are rising across the board and CX is emerging as the key differentiator for businesses
The Official Injury Claim portal has landed: Providing data on the early impact of the Whiplash Reforms and how insurers need to adapt
31 May marked a major change in the way whiplash and other low value injury claims are handled.
From the high street to the smartphone: How the insurance industry can keep pace with digital transformation and shifting customer demands
The insurance industry is transforming at breakneck speed, with new and evolving customer expectations requiring a fundamental shift towards greater agility and…
The future of claims: Delivering at the moment of truth
The future of claims is about elevating the customer experience, and insurers that aggressively pursue digital enablement today will be primed to excel tomorrow.
From real-time fraud detection to remote claim assessments – how lockdown has changed priorities for insurers and policyholders alike
Digital technology has become critical to provide core claims services during lockdown. Verisk is at the forefront in this field with a full range of claims solutions.
Storms Ciara, Dennis, and Jorge reinforce need for robust models
With storms Ciara, Dennis, and Jorge all contributing to the wettest February on record, it’s time for insurers to test whether their perils models are fit for purpose.
To build or not to build: Getting portal claims solutions right in the wake of whiplash reform
Crucial questions remain over whether insurers have in-house capacity and expertise to develop fit-for-purpose solutions, or if they should opt for an industry partner.
How to get a handle on claims costs and complications with automated arbitration
The impact of the UK personal injury reforms, now set to take effect in August, is uncertain. The small claims track limit is expected to increase from £1,000 to £5,000.
How to optimise insurance claims and improve your customer’s experience
Insurance customer expectations are evolving. They’re seeking easier methods to purchase an insurance policy and make a claim when they experience a loss.
Getting ahead of the claims game: Reducing the cost of personal injury claims, with or without delay to reforms
The 2018 Civil Liability Act is expected to take effect in April this year and is set to transform the handling of low-value personal injury claims in England and Wales.