VISUALISE | INSIGHTS FOR THE UK AND IRISH INSURANCE MARKETS

Claims

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18 August 2021

Easing into a ‘right touch’ claims strategy: How automation strikes the perfect balance to keep policyholders happy

Customer expectations are rising across the board and CX is emerging as the key differentiator for businesses

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14 July 2021

The Official Injury Claim portal has landed: Providing data on the early impact of the Whiplash Reforms and how insurers need to adapt

31 May marked a major change in the way whiplash and other low value injury claims are handled.

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12 May 2021

From the high street to the smartphone: How the insurance industry can keep pace with digital transformation and shifting customer demands

The insurance industry is transforming at breakneck speed, with new and evolving customer expectations requiring a fundamental shift towards greater agility and…

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10 September 2020

The future of claims: Delivering at the moment of truth

The future of claims is about elevating the customer experience, and insurers that aggressively pursue digital enablement today will be primed to excel tomorrow.

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03 September 2020

From real-time fraud detection to remote claim assessments – how lockdown has changed priorities for insurers and policyholders alike

Digital technology has become critical to provide core claims services during lockdown. Verisk is at the forefront in this field with a full range of claims solutions.

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18 May 2020

Storms Ciara, Dennis, and Jorge reinforce need for robust models

With storms Ciara, Dennis, and Jorge all contributing to the wettest February on record, it’s time for insurers to test whether their perils models are fit for purpose.

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22 April 2020

To build or not to build: Getting portal claims solutions right in the wake of whiplash reform

Crucial questions remain over whether insurers have in-house capacity and expertise to develop fit-for-purpose solutions, or if they should opt for an industry partner.

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01 April 2020

How to get a handle on claims costs and complications with automated arbitration

The impact of the UK personal injury reforms, now set to take effect in August, is uncertain. The small claims track limit is expected to increase from £1,000 to £5,000.

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10 February 2020

How to optimise insurance claims and improve your customer’s experience

Insurance customer expectations are evolving. They’re seeking easier methods to purchase an insurance policy and make a claim when they experience a loss.

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15 January 2020

Getting ahead of the claims game: Reducing the cost of personal injury claims, with or without delay to reforms

The 2018 Civil Liability Act is expected to take effect in April this year and is set to transform the handling of low-value personal injury claims in England and Wales.