International

26/05/2020 - 5 min read

ADAS could improve road safety, but creates challenges for UK and Ireland insurers

ADAS features are becoming increasingly common in cars in the UK and Ireland, however insurers face challenges in obtaining accurate and meaningful data.

18/05/2020 - 4 min read

Storms Ciara, Dennis, and Jorge reinforce need for robust models

With storms Ciara, Dennis, and Jorge all contributing to the wettest February on record, it’s a sensible time for insurers to test whether their perils models are fit for purpose.

22/04/2020 - 5 min read

To build or not to build: Getting portal claims solutions right in the wake of whiplash reform

Crucial questions remain over whether insurers have the in-house capacity and expertise to develop truly fit-for-purpose solutions, or if they should opt for an industry partner to deploy an off-the shelf solution.

01/04/2020 - 7 min read

Five ways UK property underwriters can suffer from premium leakage

Premium leakage remains a big challenge among UK property underwriters. This article highlights five common ways underwriters might suffer from inaccurate rates, higher loss ratios or unexpected costs from claims due to missing or misstated underwriting information.

30/03/2020 - 4 min read

COVID-19 outbreak: Remote technologies ensure “business as usual” for claims adjusters

While the world faces logistical challenges from COVID-19, insurance claims will continue, and weather-related catastrophes will not abate due to the spread of COVID-19.

10/02/2020 - 4 min read

How to optimise insurance claims and improve your customer’s experience

Customer expectations are continually evolving, no more so than in the world of insurance. Customers are increasingly digital-first and choosing services based on convenience. They’re seeking easier methods to both purchase an insurance policy and make a claim when they experience a loss.

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15/01/2020 - 3 min read

Getting ahead of the claims game: Reducing the cost of personal injury claims, with or without delay to reforms

The 2018 Civil Liability Act is expected to take effect in April this year and is set to transform the handling of low-value personal injury claims in England and Wales. The Act seeks to control the growth of motor insurance premiums for “ordinary” motorists by reducing the cost of whiplash injury claims.

16/12/2019 - 3 min read

EU warning on pre-existing conditions should prompt travel insurance reform

While the exclusion of pre-existing medical conditions in travel insurance policies has been standard practice in Europe, there is regulatory pressure to reform.

14/11/2019 - 4 min read

Death by a thousand cuts: Why Lloyd’s underwriters need better data for attritional losses

Not understanding the quality of a risk can lead to poor attritional loss ratios, which is why it's paramount that Lloyd’s underwriters not lose out to poor-quality data.

30/10/2019 - 5 min read

Subsidence, heave, and other risks beneath: Why insurers can’t rely on just one data source

By developing rating plan for subsidence and other ground movement risk, insurers can rate policies more accurately, increase market share, reduce loss ratios, and lower combined ratios.