ClaimXperience: Involve the Policyholder, Improve the Process
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Want to improve customer experiences and reduce loss adjustment expense in the process?
Involve the Policyholder, Work Together
Want to improve customer experiences and reduce loss adjustment expense in the process?
Now claims professionals can truly collaborate with policyholders. Use ClaimXperience to master virtual claims adjusting to make customers happier and save on claims-handling costs.
It’s going to revolutionise the way we deal with our claims. Its going to be more on demand for the customers, and less demand at peak times for us.
- John Nicholls
- Claims Supplier Manager
Virtual is the new normal
Do you know the cost of handling claims onsite?
Settling claims from the desk can cost up to 7x more and cause delayed settlements. And companies often overpay on small claims to save on handling costs associated with onsite visits.
Virtual claims adjusting is here
ClaimXperience brings collaboration into one, easy-to-use place where claims professionals, contractors, and policyholders work together remotely and efficiently.
LV= General Insurance Customer Spotlight
LV= General Insurance Customer Spotlight
When LV= General Insurance, the U.K.’s largest friendly society, switched to Xactimate, XactAnalysis, and ClaimXperience from Verisk, not only did their business accelerate, but their customer satisfaction shot up dramatically.
A unified portal for clear collaboration
A unified portal for clear collaboration
Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a streamlined claim.
Build trust with video collaboration
Build trust with video collaboration
Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.
Remote dimensioning that measures up
ClaimXperience Xpert Tip: Using the Live Measurement Tool
Remote dimensioning that measures up
When you're not on-site, taking measurements can be tricky—especially if it involves policyholders and measuring tapes. The ClaimXperience measure tool makes it simple for policyholders to get precise measurements for your estimate.
No more digitising mailed-in receipts for alternative accommodation expenses
No more digitising mailed-in receipts for alternative accommodation expenses
ClaimXperience lets your customers upload receipts, painlessly calculate mileage, and enjoy full transparency into their claim in a single collaborative portal.
Damage assessment automation that streamlines the time to estimate
Damage Assessment Automation - ClaimXperience
Damage assessment automation that streamlines the time to estimate
Use the ClaimXperience damage assessment automation tool, to build simple or complex forms for most claim types, involve the policyholder, and deliver estimates and itemised reports in seconds.
Explore features designed for more efficient claim handling
ClaimXperience is a feature-rich collaboration tool for claims professionals to involve policyholders more deeply in the claims process. And it's designed to help you increase customer satisfaction and reduce claims-handling costs.
Start a collaboration session directly from Xactimate or XactAnalysis and sync information to the claim file. ClaimXperience also integrates with ContentsTrack enabling pack-out professionals to send inventories to the adjuster.
Enable your policyholder to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert colour, and add text to photos.
ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.
Speed up communication and increase transparency with the Shared Calendar tool. Use it to document work appointments throughout the claims process on a calendar that syncs to the personal calendars of your policyholders, claim representatives, and contractors.
Policyholders, adjusters, and third-party service providers can build personal property inventories directly in ClaimXperience. Inventory lists can then be shared with designated team members or exported directly to Xactimate and XactContents. ClaimXperience also integrates with ContentsTrack for pack-out professionals.
Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.
Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefitting from ClaimXperience.
Create a customised survey to send to your policyholders after claims resolution. Like a Net Promoter Score (NPS), this survey will measure how everyone involved in your company is performing in terms of customer satisfaction and claims handling.
ClaimXperience offers a mobile-optimised, company branded version of the portal to match your company’s logo and colour-theming.
How to get started
Order ClaimXperience by contacting sales (need link). You will be invoiced only for collaborations that you initiate.
Support and learning resources
Support and learning resources
For account holders with a login, the ClaimXperience Training Library offers in-depth training on the claims collaboration platform. To create an account, contact sales.
Join the ClaimXperience mailing list and be notified of exciting new product features and important product announcements.
Do more with the Verisk ecosystem
Xactimate + ClaimXperience
Automate high-volume, low-severity claims and make better use of your experienced adjusters.
ContentsTrack + ClaimXperience
Keep customers in the loop on the pack-out and pack-back process and keep track of everything.
XactAnalysis + ClaimXperience
Combine full-cycle claims management with policyholder collaboration for an efficient workflow.