Mavera DSS

AI-powered decision support for bodily injury claims

Mavera DSS helps insurers make faster, more accurate claims decisions by turning unstructured medical records into clear, structured insights.

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What’s slowing down your claims handling?

Handling personal injury claims is complex. Medical records come in all shapes and formats, processes are often manual, and it’s not always clear when a specialist should be involved.

What’s slowing down your claims handling?

Too much time spent on documents

Medical records are unstructured and hard to interpret, slowing down decisions.

Inefficient use of medical specialists

Too many claims are sent for review unnecessarily, while others miss the right input. A structured assignment process ensures faster handling and lower costs.

Inconsistent decision-making

Without structure, it’s difficult to ensure transparency and consistency across cases.

A new way to settle claims

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A new way to settle claims

How it works

1. Mavera DSS integrates with your claims system, and cases are automatically transferred with a single click.

2. AI analyzes the documentation and presents clear summaries, timelines, and structured lists.

3. The claims handler performs a desktop assessment or assigns the case to a medical specialist.

4. The decision is made and the claims report is shared with the claimant, creating a transparent and well-documented process.

A strong business case

Faster cycle times

Cut unnecessary delays by giving claims handlers the insights they need from the start.

Smarter use of medical resources

Free up doctors to focus where their expertise is truly needed.

DORA & GDPR compliant

Built with privacy and security in mind, with full audit trails and access control.

Improved customer satisfaction

Faster and more transparent claims handling leads to better experiences for policyholders.

Fewer overpayments

Structure and transparency help avoid mistakes and unjustified payouts.

Consistent, auditable decisions

Every case follows a structured, traceable process.

ISO 27001 certified

We meet the highest standards for information security.

Stay ahead in AI development

Adopt a future-proof platform that evolves with rapid advancements in AI and compliance.

How to build a business case

Settle claims with confidence

With Mavera DSS, claims handlers quickly get a clear and detailed overview of the case. AI analyzes, compiles, and visualizes medical documents, making the process more secure and more efficient.

Settle claims with confidence

Automatic medical summary

Gain a quick understanding of the case with an AI-generated summary that clarifies the course of the injury.

Timeline of medical events

All events are presented chronologically on a timeline so you can easily view the claimant’s medical history.

Graphs of health markers

Get aggregated lists and graphs of vital information and health markers for a holistic view of the claimant’s health and medical history.

Desktop assessments with Mavera DSS

Get the right expertise when you need it

Mavera DSS streamlines the process for medical advice. The system can automatically assign cases to the right advisor, makes sharing materials easy, and ensures a clearly defined and smooth workflow—from first contact to the final medical statement.

Get the right expertise when you need it

Network of specialists

Access over 300 physicians in fields such as orthopedics and neurology to always have the right expertise on hand.

Internal specialists

Optimize communication and processes with your internal advisors and ensure smooth case handling.

Combine in-house and external specialists

Use your own advisors together with our network for additional support during high workloads or specialized needs.

Specialist assessments with Mavera DSS

AI-powered medical overview

Empower your claims handlers with AI to settle claims faster with improved quality.

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AI-powered medical overview

Claims management

Bring all stakeholders onto one platform to streamline your claims process. Improved collaboration, unify your processes, and enhanced efficiency.

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Claims management

Medical network management

Optimize your medical assessment process! Enjoy seamless management of your doctors and have your claims automatically matched with the right medical advisor.

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Medical network management

Performance management

Empower your decision-making with comprehensive insights into every aspect of your claims business.

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Performance management

Whenever someone is injured

Mavera DSS is designed to support any claim involving human injury, regardless of insurance line.

Accident & health
Health insurance
Workers’ compensation
Travel insurance
Traffic and liability claims
Personal injury protection

Whenever someone is injured

A secure choice

Ensure regulatory compliance and avoid sanctions

Mavera DSS is designed to meet the requirements of GDPR and the upcoming DORA legislation. The solution ensures proper handling of sensitive data, minimizing the risk of regulatory breaches and costly sanctions. All data is managed on secure servers within the EU/EEA, and no data is sent to the USA.

Always up to date with the latest technology

As a SaaS solution, Mavera DSS is continuously evolving. This means you always have access to the latest technical improvements and are protected from risks that can arise with outdated technology.

Documented customer satisfaction

9 out of 10 claims handlers who use Mavera DSS would recommend it. This attests to the solution’s positive impact on claims handling and ensures a smooth implementation within your organization. The system is also user-friendly, and most customers can be fully up and running in just one day, making the transition both quick and easy.

ISO-certified data security

Mavera is ISO 27001-certified, which guarantees that information security is a priority. Your sensitive data is handled securely and in accordance with the industry’s highest standards. The system offers multiple security protocols, including secure login, two-factor authentication (2FA), system integration and SSO options, as well as features like screenshot blocking and access restrictions outside Europe.

Robust operations and high availability

With 99% availability and a robust system architecture, Mavera DSS minimizes the risk of downtime. This guarantees a reliable and uninterrupted claims handling process.

Reduce errors with standardized processes

Standardized processes make assessments consistent and reliable. This lowers the risk of costly mistakes, human errors, and legal disputes.

Security documentation