Auto Claims
ADAS could improve road safety, but creates challenges for UK and Ireland insurers
ADAS features are becoming increasingly common in cars in the UK and Ireland, however insurers face challenges in obtaining accurate and meaningful data.
To build or not to build: Getting portal claims solutions right in the wake of whiplash reform
Crucial questions remain over whether insurers have in-house capacity and expertise to develop fit-for-purpose solutions, or if they should opt for an industry partner.
How to get a handle on claims costs and complications with automated arbitration
The impact of the UK personal injury reforms, now set to take effect in August, is uncertain. The small claims track limit is expected to increase from £1,000 to £5,000.
How to optimise insurance claims and improve your customer’s experience
Insurance customer expectations are evolving. They’re seeking easier methods to purchase an insurance policy and make a claim when they experience a loss.
Getting ahead of the claims game: Reducing the cost of personal injury claims, with or without delay to reforms
The 2018 Civil Liability Act is expected to take effect in April this year and is set to transform the handling of low-value personal injury claims in England and Wales.
Why data is critical to countering insurance fraud in Ireland
Insurers in Ireland need to look at how they can use data from a wide variety of sources to significantly reduce the risk of fraud at the application and claims stage.