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POLICYHOLDER COLLABORATION

ClaimXperience System Requirements

System requirements

Policyholder collaboration

Requires a current Internet browser with Active (ActiveX) Scripting and cookies enabled.

Adjuster video collaboration

For the best online experience, we recommend:

  • Google Chrome version 91 or newer
  • Firefox version 89 or newer
  • Microsoft Edge version 90 or newer

Video collaboration for the policyholder - app download

Policyholders must use an iOS or Android device with the following:

iOS

  • iOS 13 or later
  • Compatible with:
    • iPhone 6S and newer
    • iPad Pro (all models)
    • iPad 2017 and newer (all models)

Android

  • Android 7 or later
  • Rear-facing camera

Video collaboration for the policyholder - mobile web browser

Policyholders must use an iOS or Android device with the following:

iOS

  • iOS 12.2
  • Safari

Android

  • Android 6.1 (Marshmallow) or later
  • Google Chrome for Android (latest release version)

To maintain a stable video connection for a live call, we recommend a dedicated download speed of 350kb/s and a dedicated upload speed of 350kb/s