Bodily injury claims management

Better decisions for every bodily injury claim

Mavera DSS combines AI-powered decision support with medical expertise, helping insurers assess bodily injury claims faster, with greater consistency, and with the right expertise at the right time.

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Medical assessments require a specialized platform

Bodily injury claims are complex, documentation-heavy, and dependent on scarce medical expertise.

General claims systems aren’t built for this. They can move a case through a process, but they can’t help you understand the medical picture or decide what it means.

Mavera DSS is purpose-built for exactly that.

Mavera DSS interface showing an AI-generated medical assessment card with an estimated medical disability of 7–8%, a confidence indicator, a strong causality result, and a button to assign a medical specialist.

The right expertise at the right time

Not every claim requires the same level of expertise.

Claims handlers get AI support from the start and can bring in medical specialists exactly when a case calls for it, no earlier, no later.

The result is better supported claims handlers, more efficient assessments, and specialist expertise focused where it creates the greatest value.

Mavera DSS Insights

AI-powered decision support for bodily injury claims.

Get support on key medical questions
Chat with the claim documentation
Get a structured overview of the claim
Know when specialist expertise is needed

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Mavera DSS Assessments

Connected workflows for collaborating with medical specialists.

Assign cases to the right specialist
Manage your specialist network
Collaborate in one secure workflow
Automate assignments and communication

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Medical advisory (Nordic)

On-demand access to the Nordics’ largest network of medical specialists.

Reach specialists across every medical field
Get high-quality assessments within 48 hours
Scale capacity without building your own network
Rely on certified, independent expertise

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Better decisions through technology and expertise

The best decisions don’t come from AI alone or specialist expertise alone.

They come from combining both.

Mavera DSS uses AI to analyze documentation and provide decision support where it creates the greatest value, while making it easy to involve medical advisors whenever additional expertise is needed.

The result is a more efficient assessment process, better supported claims handlers, and more effective use of specialist expertise.

Mavera DSS “Ask the claim” feature showing a claims handler’s question about whether the claimant had previous symptoms in the same body part, an AI-generated answer citing a March 2021 physiotherapy record, links to the supporting documentation, and a suggested orthopaedic specialist to assign the claim to.

Built around the way claims teams work

Every role has different needs, but everyone benefits from working in the same platform.

For claims handlers

Receive guidance directly within the claim and access all relevant information in one place.

For medical specialists

Review structured case information, collaborate with claims handlers, and focus on the cases where your expertise creates the greatest value.

For claims managers

Improve visibility across workloads, turnaround times, assessment quality, and operational performance.

Trusted by leading insurers

Used by insurers across Europe to support medical assessments in bodily injury claims.

Enterprise-grade security

Medical information is among the most sensitive data insurers manage. Mavera DSS is designed with enterprise-grade security, role-based access, audit trails, strong authentication, and high standards for privacy and regulatory compliance.

ISO 27001 certified
EU hosting – GDPR & DORA compliant
Role-based access
Single Sign-On and two-factor authentication
Secure API

Learn more about our security

Ready to explore Mavera DSS?

Talk to our solution experts to get a guided tour and see if Mavera DSS is a good fit for your organization.

For other questions, please email hello.nordics@verisk.com.