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Verisk Property Estimating Support

24/7 eService Center

Get the help you need from the eService Center, open 24 hours a day. Access a database of over 1,700 documents, videos, product tips, and more. Updated frequently, the eService Center provides content by product categories, helping users get the assistance they need quickly and easily.

Need to chat with a customer support specialist? Our knowledgeable specialists are available 24/7 (except Christmas Day and New Year’s Day) to assist in real time. Online chat support is included with your subscription and is available via your web browser at the  eService Center.

Phone support

You can call a Verisk property estimating customer support specialist for an additional fee of $20 per case. Phone support is open from 6 a.m. to 6 p.m. Mountain Time, Monday – Friday (except Christmas Day and New Year’s Day). Call 1-800-710-9228.


  1. Visit the eService Center page
  2. Sign in using the same ID and password you currently use to access XactAnalysis and/or Xactimate. If you don't have an ID, select "CREATE ACCOUNT." If you don't remember your ID or password, select "Forgot your ID or Password?" and follow the instructions.
  3. If prompted to select an account, click Login. This will take you to the eService Center's main menu.
  1. Log into the eService Center.
  2. Click on the “Chat with Us” option in the bottom-right corner of any page. 
  3. Select the product relating to your question or issue from the drop-down menu.
  4. Click Start Chatting to enter the chat queue. 

Contextual help is automatically displayed in Xactimate and XactRemodel (when enabled).

If you still need answers or need troubleshooting help, log into the eService Center and click "24/7 Online Support."

  • Self-help using the Answer Center search option
  • Free live chat
  • Online case submission using the Ask-a-Question option
  • Phone support

Telephone support is the least efficient method for delivering and receiving assistance, requiring longer wait times, limited hours, more intensive resources. The $20 charge ensures that high-quality support is given over the phone while keeping wait times as short as possible.

The eService Center, on the other hand, has reduced wait times, around-the-clock assistance, free live chat and online case submission using the Ask-a-Question option. In addition, online chat include a record of the communications for future reference.

Cookies must be enabled to use the Answer Center. To enable cookies, launch your web browser, go to the Tools menu and select Internet Options. Depending on which browser you use, it will either be under the security or privacy tab.

A cookie is a small piece of information that our website provides to your browser while you are visiting Verisk’s website. We supply your browser with cookies that contain a unique identifier to better understand what areas of our site users prefer. Cookies are used to confirm your session identity as you move about the site. As you navigate the site, you will be asked to identify what product you are currently using and what category and sub-category best describes your question. Based on this information, cookies are used to ensure that the proper pages are displayed for you.

At the bottom of any Answer Center document, there’s a simple feedback box where you can tell us if an article is helpful.  Additional comments are always appreciated as they help us to align our documentation with your needs.

We welcome your feedback on any of our products and services at any time; simply click on any of the "We're Listening" links on our websites.

Click on the "Forgot your Verisk ID or password?" link, and follow the instructions.

Contact Us to Learn More

Other Ways to Connect

For product information or pricing our sales team is available Monday through Friday, 8 a.m. - 4 p.m. Eastern Time.

  • Sales: 1-800-931-9228 ext. 3

For service or support:
Phone support is open 8 a.m. to 4 p.m. Eastern Time, Monday – Friday.

  • Sales: 1-800-931-9228 ext. 2