Michael Rivers

Michael Rivers

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    Posts by Michael Rivers

    Why claim managers value adjusters who apply analytical thinking

    When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control. The pressure is on adjusters to reduce cycle times, ensure that settlements are in line with historical precedents, and find subrogation opportunities — tall orders that go beyond basic claim-handling skills. With so much at stake, […]

    Taking Adjuster Training to the Next Level Using Technology to Improve Claim Outcomes

    Determining proper adjuster caseloads and developing claim-handling procedures are often top internal agenda items for many claims organizations. The common thread of the two goals involves striking the right balance between resource allocation and consistent claim handling. Both are critical to ensure proper claims administration. Achieving those goals requires a robust and innovative adjuster training […]

    Building Effective Communication Strategies: How ISO’s Portal Technology Can Improve Your Claims Processes

    Earlier this year, ISO released a white paper entitled Good Communication Impacts More Than Just Claims (click here).  This paper examined the various processes and tools utilized by many claims departments to help adjusters complete thorough and consistent claims investigations, and the important overall role this plays as part of claim handling. Recently, the author […]

    ISO Claims Outcome Advisor Will Become Liability Navigator

    ISO Claims Partners is pleased to announce that ISO Claims Outcome Advisor® (COATM) will become Liability NavigatorTM as of January 1, 2015. Liability Navigator is a proven and powerful solution to take your claims organization to the next level and make the leap from reactive to proactive claims handling. The result is improved performance on many levels, […]

    Download New White Paper on The Best Way Claims Departments Can Drive Profitable Growth

    The Best Way Claims Departments Can Drive Profitable Growth, a new white paper from ISO Claims Outcome Advisor®, explores claimant communication — from why it’s difficult to get right to the dollars at stake. The paper challenges industry assumptions by exploring ways that the claims department — a perennial cost center — can actually contribute […]

    More than 1,000 configurable settings make COA a good fit every time

    Claims managers across the industry agree that their companies are missing many opportunities to apply comparative liability in automobile and general liability accident claims. Automated technology that implements efficient ways to assess liability and refer claims to the subrogation team helps insurers improve their loss ratio without adding to busy claim adjusters’ workloads. Yet, finding […]