Exceptional service goes beyond just solving a problem—it’s about providing unique perspectives and enhancing the customer experience. Read about Verisk’s service professionals going the extra mile to help our customers achieve their goals.
During the first months of the COVID-19 pandemic, a global pharmaceutical manufacturer needed help creating an electronic safety data sheet for a rush shipment of testing kits. In 20 minutes, the Verisk 3E account manager researched the customer’s question and exported the critical document. Without the account manager’s quick response, the customer wouldn’t have been able to ship the testing kits the next day, which gave testing sites and labs the ability to test thousands of people and potentially save lives.
One of Xactware’s largest customers, a worldwide property restoration contractor, contacted their Xactware account manager for help tracking which COVID cleaning jobs used a specific decontaminate product. In less than a day, the account manager was able to create a custom field in Xactware’s restoration job management application. With the new field, the customer was now able to quickly verify that they were using the appropriate cleaning products for safeguarding businesses and facilities against COVID.
It was a late night in Houston, Texas, when one of North America’s largest solar developers called the Wood Mackenzie help desk looking for a solar market forecast. Since it was morning in Wood Mackenzie’s Asia Pacific office, the Tokyo account manager called the customer right away with the information. A few days later, the customer reached out again late at night looking for data behind a research report on the future of renewables after the U.S. presidential election. The specific data would help the customer with long-term planning decisions. The Asia Pacific office worked with our Boston office to make sure the data was in the customer’s hands the next morning.
During the United Kingdom’s early COVID-19 lockdown, a major insurance customer was unable to access their ISO personal injury claims management system while transitioning to remote work. The ISO account team jumped into action and reviewed and entered more than 700 claims into the system, which would have taken the customer at least 10 working days. The account team’s extraordinary work saved the customer time and money, which, in turn, helped the insurer resolve and pay their customers’ claims seamlessly during COVID.
When COVID-19 first hit, a long-time property and casualty customer wanted to know if our predictive analytics solution for worker’s compensation claims could monitor and track COVID claims. Our ISO Claims Partners team sprang into action and made the update in half the time it would usually take. Not only did our team launch the update in record time, but all the solution’s customers can now monitor and track claims stemming from COVID.
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