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ISO Claims Solutions

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November 10, 2021

Why Embracing Ethical AI is Critical for Insurers

As insurers’ interest in artificial intelligence (AI) grows, we must not only embrace its immense capabilities but also work to mitigate its potential risks.

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November 8, 2021

Image forensics: How photo data can reveal claims fraud

Image forensics: How photo data can reveal claims fraud

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October 7, 2021

Is that loss photo legit? Fighting digital image fraud

Photo-based claims estimates have been a growing trend the past few years in the insurance industry, and once the pandemic hit, that trend accelerated significantly.

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May 12, 2021

Insurers protected from fraud, waste, and abuse in P-Stim procedures

Medical provider fraud, waste, and abuse— which have largely eluded most insurers—is an insidious, often unseen, problem that can damage insurers’ margins.

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April 22, 2021

Tips to improve match report results in ISO ClaimSearch

Every day, claims professionals are challenged with evaluating and processing claims quickly and accurately.

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December 8, 2020

What do you know about the claimant? Simple ways to find third-party details

Adjusters can quickly find claimant details from policy information and verify the parties involved in an accident are who they say they are in Decision Net.

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November 2, 2020

Why improving subrogation may be more valuable than adding a policyholder

Investing in subrogation operations can yield a better ROI than acquiring a new policyholder. But it requires the right training, data, and expense management to increase…

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October 23, 2020

Maximizing recovers boost customer satisfaction better subrogation

An effective subrogation operation is built on data and analysis. Carriers who embrace innovative subrogation will reap the rewards of a loyal and satisfied customer…

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August 17, 2020

5 claims lessons from the COVID-19 pandemic

Today, we can examine insurance trends that are likely to continue post-COVID-19. Here are some key takeaways for insurers as a new chapter unfolds across the industry.

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August 12, 2020

Simplify the lender-insurer information exchange

The manual process needs automation, which can benefit both lenders and carriers. Fortunately, there are solutions available to automate the communication exchange…

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July 15, 2020

Artificial intelligence in claims fraud: How AI is automating suspicious behavior detection

Insurers are turning to AI to detect claims fraud automatically – but to get the most from their analytics, they need to understand the four components of an effective…

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June 9, 2020

Insurance fraud detection in action: Identifying suspicious medical billing during the COVID-19 crisis

Taking a closer look at medical billing helps identify pandemic-related issues that can put patients at risk and negatively impact insurers’ bottom lines.

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May 14, 2020

The critical role fraud scenarios play in advanced analytics

Neural networks, machine learning, multivariate random forest models, and various derivatives of the same are being used to create modern fraud detection models.

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May 1, 2020

Medical-related fraud and theft increase during COVID-19 crisis

Unfortunately, crisis is fertile ground for fraud, whether it be the opportunistic kind or organized criminal activity.

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April 15, 2020

Estimating claims remotely? Uncover potential fraud in digital loss images

Claims adjusters are now working at home, relying on customer-submitted images and videos to inspect and appraise damages for the foreseeable future.