Liability Navigator Frequently Asked Questions

How does the COATM name change to Liability Navigator affect me?

There will be no effect on your use of the ISO Claims Outcome Advisor® (COA) system once the name changes to Liability Navigator. You’ll continue to benefit from the same functionality, options, process, and support as you do now.

The name change simply reflects our ability to streamline how we offer this tool in the future so that we can more flexibly provide all our customers a broader array of options. This will not change the basic service and system on which you have come to rely. It only allows us to offer your company additional services that they can more easily take advantage of at a later date.

When does the change take effect?

The name change to Liability Navigator officially takes place on January 1, 2015.

Will functionality be the same?

Yes, the functionality and scope of the tool will remain the same. There are no changes being made within the system itself.

What if I experience technical problems?

If you should experience technical issues, you’ll continue to contact the Product Support Desk as you do now. As of January 1, 2015, the COA Product Support Desk will simply change its name to the Liability Navigator Product Support Desk. However, you’ll speak with the same people and reach them at the same number (1-866-846-6032) to get the same support and assistance on which you’ve come to rely. You can also link to the contact information directly from the website login screen just as you always have. Just click the “How to Get Assistance” link, located right under the login information, underlined in blue.

Will there be other changes made to COA after the name changes?

No, there are no changes planned for within the system itself. The only change to COA that you can expect is its name — to Liability Navigator. You’ll continue to benefit from the same functionality, options, and support as you do now.

The name change simply reflects a broader offering for which Liability Navigator will be aligned in 2015 so that we can more flexibly offer our customers a broader array of solutions and services. However, this will not change the basic service and system on which you’ve come to rely. It just allows us to offer you more options in the future for greater benefit.

Where can I provide my feedback?

As always, you can e-mail us at coahelpdesk2@iso.com to give us direct feedback. Starting on January 1, 2015, you can then e-mail us at LNhelpdesk@iso.com. We take our customers’ feedback seriously and want to hear about how we can further improve our service to you.