Transforming Commercial Auto Expense Ratios With Data-First Underwriting Strategies

Underwriting commercial auto insurance comes with a variety of expenses, including the ordering of a motor vehicle report, which costs $10.32 on average. At the same time, many customers are expecting faster and more accurate quotes. To address these challenges, some insurers are implementing data-first strategies that enable them to enhance the customer experience and reduce expenses, such as the cost of the MVR report, by as much as 30%.

Diane Injic, Director of Commercial Auto Underwriting, spoke with Property Casuality360^o about how data-first strategies can improve expense ratios and customer interactions. She also describes how new technologies enable underwriters to use their expertise on more complicated and higher-risk exposures.

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