ISO ClaimSearch® Data Insights from Incoming Claims Post-Hurricanes Irma and Harvey

Hurricane Irma

Effects of Hurricane Irma: The influx of flood, water, and wind claims in Florida on
September 10-17, 2017

 
 

Hurricane Irma: Comparison of wind, water, and flood claims on September 10-11, 2017

Irma claims comparison

Top Ten Florida Zip Codes Where Claims Are Originating

Top 10 Florida Zips

Hurricane Harvey

Distribution of Claims Per Day, August 25 – September 6, 2017

 
 

Auto Claims

The number of automotive claims that insurers received increased until August 31, with the largest day-to-day increase taking place on August 26. That’s the day Hurricane Harvey made landfall in Texas, and claims spiked 220% compared with the previous day.

Between August 25 and September 6, the overwhelming majority of claims (85%) were related to flood damage, while 10.5% of claims were for property damage.

Homeowners Claims

The greatest increase in the number of claims received was on August 26, 2017, when the hurricane made landfall in Texas.

Slightly more than half of the homeowners claims received in this area between August 25 and 30, 2017, were related to wind (52%). Just less than 12 percent (11.7%) of the claims were for water damage, and 5.81% were for flood damage.

Aerial Footage of Damage Sustained in Rockport, Texas

 
 

Progression of incoming claims in Houston area, August 25-30, 2017

 
 

This progression represents losses in the Houston area, August 25–30, 2017. The losses are color-coded as follows:

Yellow = Wind
Red = Flood
Green= Water
Blue = Other property damage

Spike in Texas Flood, Water, and Wind Claims since August 25, 2017

Spike in Texas Flood, Water, and Wind Claims since August 25, 2017
This chart shows the dramatic spike in flood, water, and wind claims over the past week compared to average reported claim volume in Texas.

Top Ten Texas Zip Codes Where Claims Are Originating

Top Ten Texas Zip Codes Where Claims Are Originating
Here is the current top ten Texas zip codes reporting claims since August 25, 2017.

Resources to Assist High-Volume Claims Processing Efforts

  • While you’re in the field, access loss histories, scan VINs, view locations, and more.
    The ISO ClaimSearch® free mobile app is available on iTunes and Google Play.
  • Triage claim alerts and detect potential fraud faster.
    ISO ClaimSearch® now provides quick red/yellow/green triaging indicators with relevant claim alerts.
  • Triage auto loss remotely.
    Use ClaimXperience to review auto damage through your customer’s mobile device. Access videos, photos, and information through a collaborative portal with the claims team, which can include the policyholder.
  • Process claims from aerial imagery.
    See how aerial imagery can jump-start your claims process. With Geomni, insurers can assess damage and calculate dimensions without deploying an adjuster.
  • Contact us at 1-800-888-4476 or njsupport@iso.com for more information.